Our text messaging system is now live!
MJOG, our text messaging system is now live! Text messages will be sent to confirm appointment times, remind you about appointments you have booked and give you the option to cancel your appointment by sending a text back.
In order to have MJOG used effectively and in the best way we can we need YOU to help us by keeping us up to date with your current mobile numbers. You can let us know over the phone if your number has changed or we have a short form you can fill out in the surgery. If you are not sure whether we have your mobile or the correct number, please don't hesitate to ask the receptionist, either over the phone or in person, to check to see if your details are up to date.
If you do not wish to have text messages sent to you, all we need is written and signed confirmation specifically stating that you want to opt out. Once we have this, messages will no longer be sent to your mobile.
Dispensary email address
The email address for patients wishing to order their repeat prescriptions is firstname.lastname@example.org.
Summary Care Record (SCR)
See the section on Summary Care Records to find out about what is included, who will be able to access it and what to do if you do not want a summary care record created.
Out Of Area Registrations
Some of you may be aware that NHS England has been working towards introducing a scheme to allow GP Surgeries to accept out of area registrations. The scheme which was due to be introduced in October 2014 has been postponed until 5th January 2015. The reason is to allow NHS England time to ensure that all arrangements are in place for patients to access urgent care when needed.
Long Melford Practice has not yet decided whether or not it will participate in the scheme. At present we have decided that we will not be taking part in accepting patients from outside our area as we have not been given enough assurances on how patients who live elsewhere would access health care in the event of an emergency or if they required a home visit.
We will continue to review the situation as we receive more information. The Partners and staff at Long Melford Practice are committed to providing quality patient care, safely & until we feel confident that any new systems will protect or improve patient safety, then we will not proceed.
See the section on Care.data to find out how some of your data may be used by the Health and Social Care Information Centre (HSCIC)
Welcome to The Long Melford Practice
We are a partnership of four Doctors. We work from two modern purpose-built premises at Long Melford and Lavenham. We are pleased to also have four additional GPs on our staff.
Our Doctors are supported by a Nurse Practitioner who will see the majority of our patients requesting an urgent appointment. Our clinical team also includes three Practice Nurses and two Health Care Assistants.
Our Practice Manager, Nicola Whitehead welcomes your comments and suggestions and will be happy to assist with any enquiries or problems.
WE ARE CURRENTLY EXPERIENCING INTERMITTENT PROBLEMS WITH OUR PHONES.
WE APOLOGISE FOR ANY INCONVENIENCE THIS HAS OR MAY CAUSE.
PLEASE BE ASSURED WE ARE WORKING TO RESOLVE THIS ISSUE AS QUICKLY AS POSSIBLE.
Long Melford & Lavenham Surgery
Friends and Family
Feedback January 2019
You said that the reception staff provide a cheerful and efficient service. You feel the nursing staff are lovely and offer a very good service. You said you felt the doctors were very caring. You felt that clear action is taken to address management of your diabetes.
Thank you for your kind comments. It is very encouraging to know that you feel the Practice delivers a good service.
Thank you for your comments - please do feel free to tell us of anything you feel would help us in our efforts to continue to provide you with a high quality service. We value and appreciate your input.
Other Points of Information
If you are a carer for someone please do let the Practice know
If you would like to learn more about the Practice or become more involved why don’t you come along to our Patient forum.
Our next Patient forum meeting is
Friday 8th March 2019 at 1.00pm
Weekdays 8.00 a.m. – 6.30 p.m
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).
If you require urgent medical advise when the practice is closed please dial 111.
If the matter is life-threatening please dial 999
Friends and Family Survey
If you would like to take part in this short survey for Long Melford practice please click on the link to the right. We value your views and comments, thank you.
Under the terms of the current GP contract GP practices are required to provide all patients with a named GP.
As one of our patients you have been allocated a named GP who will have overall responsibility for the care and support our surgery provides to you. You will be informed of your named GP at the ealriest appropriate opportunity.
This does not prevent you from seeing any other GP.
Your named GP will not be available at all times and if you have urgent needs you may need to see an alternative doctor.
Surgery Opening Times
Weekdays: 8.00 am - 6.30 pm
Weekdays: 8.00 am - 1.00 pm and 2.00 pm - 6.30 pm
Dispensary Opening Times
The Dispensary is open
Monday – Friday 8.30 am - 1.00 pm and 2.00pm - 6.30 pm
The Long Melford Branch Practice
36 Church Street
(click for map)