The campaign aims to cut through and stand out to encourage behaviour change and promote better understanding of primary care against the backdrop of a challenging context for both practices and patients.
Patient and community groups and primary care colleagues spoken to, identified that the campaign needed to:
Junction Surgery is aligning with the Kirklees Health & Well-being Strategy..
People told us...
✓ I would like services to improve the way they communicate with me and with each other, so I don’t have to tell my story over and over. We are embracing new ways of working and collaborating with allied professionals and neighbouring practices.
✓ I would like health and care services to work around my commitments such as work, education and family. We are providing 'out of hours' appointments with our GP's and allied health professionals Mon - Fri and all day Saturday.
✓ I would like to be prioritised when contacting health and care services based on needs, risks and how vulnerable me and people I care for are. Elderly, disabled and young children are seen as a priority wherever possible.
✓ I would like, where it is appropriate, to choose the type of health and care appointment I can access, including self-referral, face to face, video, telephone and email. All our appointments are available in all formats on most days.
✓ I would like to speak to health and care professionals who are knowledgeable, friendly, respectful and approachable. Junction Surgery prides itself on being a friendly approachable and respectful service and expects the same in return. We are a teaching practice with a strong emphasis on learning and development of all staff.
You may receive SMS messages asking you to click on a link to open. Rest assured if it is from The Junction Surgery it will be a genuine request. Unfortunately, there is no identifying logo to remind you of this on the SMS. If you are unsure about clicking on the link you can contact us to confirm.
EXAMPLE BELOW:-
To see the message , please visit https://patchs.ai/thejunctionsurgery/chat/1185998?token=eyJ1c2VyX2lkIjoxMzQ3OTg5LCJwZV9pZCI6MTE4NTk5OCwidHQiOiJwYXRpZW50X2VudHJ5In0.Y9E2kg.gSzKFYwnA3rIirEBF3xMRmb69
This link will expire in 7 days.
Kind regards,
The Junction surgery
Screening is a way of testing healthy people to see if they show any early signs of cancer.
Bowel cancer screening can save lives. Screening aims to detect bowel cancer at an early stage, when treatment has the best chance of working. The test can also find polyps (non-cancerous growths), which might develop into cancer. Polyps can usually be removed, to lower the risk of bowel cancer.
Use your NHS wisely…..
KNOW YOUR NHS AND WHAT IT COSTS:
Calling an Ambulance: £247.00
Stepping into A & E: £124
Stepping into your GP Surgery: £32.00
A call to NHS Direct: £16.00
A click on NHS Choices Website: £0.46
The NHS is free at the point of contact for everyone and we need to keep it that way. We need to keep it publicly owned, publicly run, free at the point of contact and run as a service for people not profit.
Please use your NHS Services wisely
EPS enables prescribers - such as GPs and practice nurses - to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient's choice. This makes the prescribing and dispensing process more efficient and convenient for patients and staff.
What does this mean for you?
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
If you would like to take advantage of this new and convenient service please contact our reception desk and advise them of your nominated pharmacy.
About My Health Tools
My Health Tools has been developed for people with the above long-term conditions living in Kirklees. It is designed to take you on a guided journey to identify your personal health needs. This includes enabling you to self-assess, self-manage and self-monitor your long-term condition. My Health Tools supports you to gain access to a range of services, tools, resources and knowledge to help you better manage your long-term condition to improve your health and wellbeing.
https://www.myhealthtools.uk/#/
Known officially as SCCI1605 Accessible Information – is a new ‘information standard’ for implementation by all organisations that provide NHS or adult social care.
Compliance with information standards of this type is a mandatory requirement, including for NHS Trusts and GP practices. This is set out in section 250 of the Health and Social Care Act.
The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.
The Standard requires organisations that provide NHS or adult social care to:
Ask people if they have any information or communication needs, and find out how to meet their needs
Record those needs clearly and in a set way
Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs
Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so
Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it
The Junction Surgery confirms its Full compliance with the Standard as required by 31 July 2016. Should you require any information in a different format please contact the surgery.
MISSION STATEMENT
The Junction surgery aims to provide unprecedented care and services to the population of Moldgreen and its surrounding area. Our focus is on high quality, holistic care and treatment encouraging patient participation, engagement and feedback. Constantly embracing new technology and resources to give the ultimate patient experience.
The team at the Junction Surgery have been providing high quality care for patients in Moldgreen and surrounding areas for many years. In 2006 we moved to a large purpose built surgery which allows us to offer a wide range of services to our patients.
We are a team of three doctors who have a wide range of specialist clinical interests. We have one male doctor Dr Ali and two female doctors Dr Ahmad and Dr Mariam. We have an Advanced Clinical Practitioner Mr M Afzal, A nursing associate Mr Joe Barlow and a practice nurse Mildred Ackon.
In addition we also accommodate and have access to a social prescriber, a dietician, two health & well-being coaches, First Contact Practitioners (essentially physiotherapists) and pharmacists.
Appointments can be made by calling at the surgery, telephoning 01484 500759 or 01484 451188 between 8.15am and 6.30pm weekdays, or booking online.
We have the provision of enhanced access hours with a late surgery every Monday and Thursday evening. These appointments are bookable in advance. Please ask at reception for further details.
We are offering NHS Health Checks for all our patients aged between 40 and 74. This programme is aimed to help prevent heart disease, stroke, diabetes and kidney disease. Please contact reception for more details or log on to www.healthcheck.nhs.uk
The Surgery premises have suitable access for disabled patients. We also have a portable induction loop to assist patients with hearing impairments.
Please ensure our records are up to date with your latest information and inform us of any 'Reasonable Adjustments' we can make to help you accessing your medical record or any of our services.
Finding your NHS number
You can still book an appointment if you don’t have your NHS number, provided you are registered with a GP practice. However, it will be quicker if you have your number: this will be on any letter or document you have received from the NHS, including prescriptions, or you can find it online at www.nhs.uk/find-nhs-number
Registering with a GP
You can find an online form to register with us at https://gp-registration.nhs.uk/B85660
You can find any other GP at find a GP practice on the NHS.uk website. You will need to fill in a form to register - for some practices you can do this on their website so check there first. Alternatively, you can arrange a time to pick up a registration form from the GP surgery. If you have problems registering with a GP practice, call the NHS England Customer Contact Centre on 0300 311 22 33.
In recognition of the barriers to healthcare access faced by people in vulnerable circumstances, including migrants, we commit to protecting the human right to health. We will take steps to ensure that everyone in our community may fulfil their entitlement to quality healthcare. In partnership with Doctors of the World UK, we will ensure that our practice offers a welcoming space for everyone who seeks to use our services. Mindful of our duties to uphold equality and human rights law, we will implement patient registration policies which do not discriminate based on race, gender, sexual orientation, immigration status or any other characteristic. Supported by the Safe Surgeries initiative, we will ensure that our staff understand the specific barriers faced by migrants in vulnerable circumstances and that they are empowered to mitigate these barriers, where possible. We will ensure that a lack of identification or proof of address, immigration status or language do not prevent patient registration. As a member of the Safe Surgeries community, we will endeavour to support other Safe Surgeries and, where appropriate, provide feedback to Doctors of the World UK to support the development of the network.
Please do familiarise yourself with some of the online features such as ordering a repeat prescription or booking an appointment. Simply register at reception for these services and use the links below once the receptionist has given you the log-in details.
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
Click on the link below to contact your GP online
Answer a few simple questions and PATCHES will get you help quickly.
is one of the 10 high impact actions that practices can take to free up GP time, according to NHS England, providing patients with a first point of contact which directs them to the most appropriate source of help’, which is not always the GP. All our staff will be trained in the art of redirecting patients ensuring that patients see the right healthcare professional in the right place at the right time. It requires the receptionist to be skilled and confident in sensitively ascertaining the nature of the patient’s need and exploring with them safe and appropriate options.’ These might include sources of advice and help from within or outside of the surgery.
The aim is to free up GP time and improve the patient experience by ensuring they go to the service that best meet their health needs faster.
A patient will still always be offered the option of seeing their GP, But now the general practice frontline staff will highlight an alternative healthcare professional or service they could access that could be more appropriate.
This could be a choice of practice or specialist nurse, pharmacist, physiotherapist, or services such as 111 (to access an emergency dentist), social services, mental health support, minor ailments, community acute ophthalmology, contraception and sexual health, smoking cessation, a wide range of community support and voluntary services for carers, the elderly and more.
More details of the services available will be published shortly. The links below will take you to their websites.
Kirklees Gateway to Care Improving Access to Psychological Therapies
Thriving Kirklees Better In Kirklees
Worried about a recent eye condition? There is now a free service to offer advice. PEARS (Primary Eye-care Assessment and Referral Service). This is provided by local accredited opticians who have specialist knowledge, training and skills.
Eye conditions that can be treated using this service:
Red eye
Dry eye, gritty and uncomfortable eyes
Irritation and inflammation of the eye
Significant recent sticky discharge from the eye or watery eye
Recently occurring or sudden increase of flashes and floaters
Painful eye
Ingrowing eyelashes
Recent and sudden reduced vision
Something in your eye
NOTE: If you have an eye condition that is being regularly monitored by your optometrist or hospital eye service, this will not be covered by PEARS; for example cataracts, diabetic retinopathy or glaucoma.
This service is accessible to individuals of any age if you are registered with a GP (in Kirklees). Appointments are available if you need advice, examination and/ or treatment for a recent eye condition.
If you live in England and are aged 18 or over, you can access NHS psychological therapies (IAPT) services.
A GP can refer you, or you can refer yourself directly without a referral.
IAPT (Improving Access to Psychological Therapies) services offer:
To self-refer Tel 01484 343700
https://kirkleesiapt.co.uk/contact-us/
PATIENT NOTICE
Due to several upsetting incidents within the last few weeks we would like to remind patients that the junction surgery is not an emergency service and that patients unreasonably demanding emergency treatment will be asked to leave. We will however try and accommodate requests for appointments where urgent treatment may be necessary wherever possible.
We operate a zero tolerance policy in line with NHS recommendations and repeat offenders may be removed from our list.
A GP practice is where doctors see routine medical conditions, referring on to secondary care (hospital) where required. There is no compulsion for a doctor to refer onto secondary care if he/she feels that this is not appropriate.
Requests for sick notes and prescriptions require 24 hours for processing, private forms or letters require much longer and may take several weeks to process. Demands for these being processed sooner will not be tolerated and may be refused entirely.
We ask that patients take this into consideration when attending the surgery.
| Monday | 8 am to 8 pm |
| Tuesday | 8 am to 6.30 pm |
| Wednesday |
8 am to 6.30 pm |
| Thursday | 8 am to 6.30 pm |
| Friday | 8 am to 6.30 pm |
| Weekend | closed - extended access available at other sites |
Telephone Lines open 8.15am to 6.30pm Monday, Tuesday, Thursday & Friday (excluding Bank Holidays) Reception closes at 6.00pm Wednesdays.
Between 6.00pm and 6.30 pm Wednesdays, this practice is covered by Local Care Direct which is staffed by local GPs and nurses. They can provide urgent medical care or advice when the practice is closed. Call the usual surgery number and follow the instructions on the recorded message.
Surgery door open 8.00am to 6.30pm Monday to Friday (excluding Bank Holidays)
At night or on a weekend please call the NHS 111 Service on 111 calls to this number are free from landlines and mobiles.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and direct you to the best medical care for you, which may include booking you an appointment or arranging a visit from a GP outside our opening hours, although this will not be your usual GP.
In a genuine emergency (threat to life) you should call 999.
Our surgery is closed from time to time for staff training. Out of hours services are provided and you should listen to the phone message on the day of the training as this will guide you through your options and give you the telephone numbers to call.
