Welcome to Darley Dale Surgery

The Darley Dale Medical Centre, incorporating our surgeries at Darley Dale, Winster and Youlgreave are pleased to welcome you to our website. We are confident that it will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Coronavirus Vaccine Numbers & Key Messages

Lockdown Restrictions Lifting

Despite lockdown restrictions lifting in the community from 19 July, measures will remain unchanged in healthcare settings, including your GP practice. Please continue to help us to help you by wearing a face covering when entering our buildings, washing your hands using the facilities provided and maintaining social distancing.

 

Restrictions remain and inside all our premises and you still need to wear a mask, wash your hands and follow social distancing. Our practice has put in place comprehensive measures for staff and patients for the wearing of face masks and face coverings whilst at our surgery. All patients and visitors should continue to wear a face covering on entrance to our buildings and throughout the duration of their visit.

 

The face coverings can be a scarf, homemade face mask or one that has been purchased. The measures continue to be an important part, alongside social distancing, of reducing the spread of Covid-19 and to keep our patients and communities safe.

 

We do understand that it can be frustrating, but we do know that when patients come to see us they are often sick and vulnerable, so we feel it would be wrong to not take these small precautions that can protect people.

 

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COVID Vaccine Numbers (1st Dose)

Cohorts	Patients Eligible	Patient to Vaccinate	Patients Vaccinated 1st Dose	Patients left to Vaccinate 1st Dose	Patients Vaccinated 2nd Dose	Patients left to Vaccinate 2nd Dose
1	Residential Adult Care Home Patients  Residential Adult Care Home Staff	93	83	7	78	5
2	Patients over 80 Health Care Professionals	156	153	2	140	13
3	Patients aged between 75 - 79	487	476	7	475	1
4	Patients aged between 70 - 74 High Risk Patients	660	635	9	629	6
5	Patients aged between 65 - 69	624	597	14	571	26
6	Patients aged between 16 - 64 with Underlying Health Conditions	239	207	22	169	38
7	Patients aged between 60 - 64	697	660	26	667	0
8	Patients aged between 55 - 59	667	639	17	515	124
9	Patients aged between 50 - 54	600	557	30	367	190
Total	-	4,221	4,007	134	3,611	396

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COVID Vaccination Plan:

Astra Zenica 2nd Dose Vaccination Plan:

• Clinic dates have been scheduled from April - June 21
• Appointment invitations will be sent via AccuRx
• AccuRx system: SMS messages to patients with a link to book 2nd COVID vaccination appointment
• Patients who are unable to receive SMS messages will be contacted by telephone to book their 2nd COVID vaccination appointment
• Patients will being contacted within 8-12 weeks of their 1st COVID vaccination
• Appointment booking is currently in progress
• The Practice expects for all eligible patients to have been contacted to book their 2nd COVID vaccination appointment by the end of April
  

Pfizer 2nd Dose Vaccination Plan:

• The next Pfizer clinic date at Newholme Hospital in Bakewell will take place w.c. 17 May 21
• The Practice is pending details of clinic date, staffing and appointment booking
• As soon as the Practice is provided with this information we will contact patients eligble patients to book their 2nd Pfizer COVID vaccination appointment

Housebound Patients COVID Vaccination Plan:

• Most housebound patients will have now received both their 1st & 2nd COVID vaccination
• Housebound patients fluctuate frequently
• The Practice plans to review our reporting again prior to the end of April 21
• Any outstanding patients will be vaccinated during w.c. 3 May 21
• We will contact any patients in advance of our visit

Care Home Patients COVID Vaccination Plan:

• Most Care Home patients will have now received both their 1st & 2nd COVID vaccination
• Care Home patients fluctuate frequently
• The Practice plans to review our reporting again prior to the end of April 21
• Any outstanding patients will be vaccinated during w.c. 3 May 21
• We will contact Care Homes in advance of our visit

Co-habitants/Carers of Immunosuppressed Patients Plan:

• The Practice will be in contact by telephone with patients who are known to be either a co-habitant or carer of an immunosuppressed patient w.c. 19 April 21
• 1st or 2nd COVID vaccination appointments will be offered in our next available clinic date

Outstanding 1st Dose COVID Vaccinations:

• All patients in cohorts 1-5 should have either received or been invited for their 1st COVID vaccination
• If you eligible, have not received your 1st COVID vaccination and are available to book your vaccination appointment, please contact the Practice on 01629 733205
• The Practice will book eligible patients into the next available COVID vaccination clinic

Cohort 10 >:

• The Practice is awaiting guidance from NHSE on the vaccination plan for patients in cohorts 10 >
• Cohort 10 > relates to patients under the age of 50 years old without an underlying health condition
• Once guidance has been received, the Practice will provide an appropriate update to patients

 

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Coronavirus Key Messages:

COVID Passport Queries

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

• the NHS App which you can download from app stores 
• the NHS website (from 17 May 2021)

It may take more than a week for your identity to be checked and verified so you can use these services.

If you cannot access these online services, and you have had two vaccines, you can request a paper letter from the NHS by calling 119.

Only call 119 if you had your second dose more than five working days ago. It may take seven working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website.

Make sure there is time to get  proof of your vaccination status before you leave.

GP pressure

General practice is under a huge amount of pressure at this time, you can find the answers to all common vaccine queries here. Your practice is unable to address vaccine queries at this time, because the volume of queries is stopping sick people being able to contact for medical care. Please wait to be contacted.

When will I get my vaccination? 

Thank you for your enquiry about when you will be offered a Covid-19 vaccination. The vaccination programme is being rolled out in a phased way, using age and clinical vulnerability as the main criteria for who is offered vaccinations.

Age

To find out if you are eligible for a vaccination based on your age, visit the JUCD website.

• If you are eligible by age, you can book using the National Booking System.

Clinical vulnerability

The Government’s Joint Committee on Vaccination and Immunisation (JCVI) has set out guidance on which groups should be offered vaccinations as a priority based on their clinical vulnerability. The main groups are:

• People who are “extremely clinically vulnerable”
• You can read the Government definition of this here.
• People in this group can book an appointment using the National Booking System.
• People who are “at risk” of becoming seriously ill from Covid-19.
• You can read the official list of “at risk” conditions here.
• This includes unpaid carers.
• GP practices are approaching “at risk” people and offering appointments, so please be patient if you haven’t been contacted yet.

Vaccine supply

Vaccine supply fluctuations sometimes limit the number of appointments available at different vaccination venues. This can be frustrating, but is beyond the control of GP staff or the vaccination teams, who do their best to ensure this does not affect patients’ booked appointments. Please be patient and, if you have an appointment, attend it unless you are contacted directly.

What this means for you

If you are eligible by BOTH age and because you are “at risk”, but not yet been offered an appointment at a GP-led site, you may choose to book an appointment using the National Booking System. If you prefer to have your vaccine with your local team please be patient they will call you when they have received vaccine for you.

You may see people younger than you receiving their vaccination. This may be for a number of reasons:

• They may be a frontline health or social care worker.
• They may be considered “at risk” or “extremely clinically vulnerable”.
• They may be a paid or unpaid carer.

People who are “at risk” may not appear seriously ill, but many conditions, such as diabetes and chronic diseases of the heart, liver and kidney, are not always obvious and do put people at risk.

Staff at all the vaccination sites are working as hard as they can to carry out vaccinations as quickly as they can, and the main limiting factor is vaccine supply.

You will receive a vaccination as soon as it is appropriate and possible, and we realise the importance of doing this quickly. Please be patient and use the booking routes available to you.

How are GP practices doing with vaccinations?

NHS England statistics show the Joined Up Care Derbyshire continues to perform well compared with other systems across the Midlands the rest of England. Despite continuing challenges around vaccine supply, the vaccination teams in Derbyshire are achieving their targets. You can see the latest vaccination statistics on the NHS England website.

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Front Line Health Care Workers:

We need to capture details of front line Health Care Workers such as Dentists, Pharmacists, Physio’s and Care Workers.

If you are a front line Health Care Worker, please update the Practice with your job role via:

• Engage Consult - from the Practice website homepage
• Email:
  • Darley Dale: admin.darleydale@nhs.net
  • Winster: admin.winster@nhs.net
  • Youlgreave: admin.youlgreave@nhs.net
• Please do not telephone the Practice with this information as the phone lines need to be kept available for clinically vulnerable patients to reach us.

This information will be provided to the appropriate teams (NHSE) who will contact you to book your appointment with you directly.

If you are a front line worker but not a Health Care Worker you do not meet the current Government criteria to receive a COVID vaccination at this time and further information will be provided once guidance has been received.

Take care & stay safe

Credas Medical

You can contact the Practice in the following ways:

Telephone:

- Darley Dale 01629 733205

- Winster: 01629 650207

- Youlgreave: 01629 636207

- Please be aware that the demand to reach us by telephone has significantly increased during the pandemic, every call is important to us and we aim to answer all call as soon as possible.

Engage Consult Online Consultation Services:

- From the homepage on our website you can click on the Engage Consult image and once registered for the service you can complete either a clinical triage or submit an administration query to us - please see our website for more information about this service.

Email:

- Darley Dale - admin.darleydale@nhs.net

- Winster - admin.winster@nhs.net

- Youlgreave - admin.youlgreave@nhs.net

We ask our patients only to attend the Practice if you have a face to face appointment with a GP or Nurse.  This will continue to ensure the safety of both our staff & patients.

GP Appointments:

- GP appointments can be requested by using the Engage Consult Online triaging service or by telephone via the Reception Team

- GP appointments are initially scheduled as a telephone consultation and if a face to face appointment is required the GP will arrange this with you.

Nursing Team Appointments:

- Nursing appointments can be requested by telephone via the Reception Team as both telephone or face to face as appropriate.

Arriving for a Face to Face Appointments:

- Please access the Practice from the rear entrance at Darley Dale and the front entrance at Winster & Youlgreave and use the intercom to speak to the Reception Team about your visit.

- The Receptionist will provide you with access to the building and you will be able to wait in our socially distanced waiting room whilst wearing a face covering.

Attendance at the Practice:

- During your attendance at the Practice it is important that you follow the Government COVID safety guidelines of socially distancing of 2 metres and wear a face covering.

- Our Clinical staff will be wearing appropriate PPE during your consultation.

Prescriptions:

- Please continue to contact The Medicines Order Line on 01246 588 860 who are open 8am until 4pm, Monday to Friday.

Administrative Queries:

- Please refrain from attending the Practice to deal with administrative queries. 

- For both the safety of staff and patients it is advisable to contact the Practice by telephone, Engage Consult or email for this purpose.

We ask for your understanding at this difficult time - Our staff have been and continue to be affected both directly and indirectly by COVID due to illness, demand, workloads, staff absence & isolation and are still working extremely hard to keep all our services running for you.

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GP Extract of Data

The current NHS Digital (NHSD) extract of GP data for Research purposes (known as the GPDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.

 Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practice by the 1^st September.  However, this extract will not be taken until the NHSD have changed the way it will take the data and respect the patient’s choice for using their data.  NHSD are introducing the following changes to the opt out process which will mean that patients will be able to change their opt-out status at any time::-

• Patients do not need to register a Type 1 opt-out by 1st September to ensure their GP data will not be uploaded. 

• NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers a Type 1 opt-out. 

• The plan to retire Type 1 opt-outs will be deferred for at least 12 months while we get the new arrangements up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian. 

This means that you can opt out at any time in the future and NHSD will delete data that they already have taken for research purposes, the deadline of the 01/09/2020 has been delayed until a new system of opt out is developed.  Hopefully, this will be a simple centralised approach via the NHS app or NHS website to avoid paper form and administration work for your GP.

 

We will update you when we know more about the NHSD plans to change how you can control who has access to your data.

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Have your say on the way your local GP services are working

 

Around 2.4 million people, aged 16 and over, who are registered with a GP practice in England will receive an invitation to take part in Europe’s biggest patient experience survey in early January. GP practices have had to make changes in response to the COVID-19 pandemic, so it is more important than ever that we hear about the experiences of using local GP and primary healthcare services.

 

The invitations go out mostly by letter to a sample of people from each of the more than 6,500 GP practices in England.  The survey team at NHS England and NHS Improvement will follow this up with a text message reminder (where a mobile number is recorded) alongside further paper questionnaires to encourage as high a response rate as possible.

 

Please do take the time to take part in the survey.  It provides vital information to the NHS to identify what’s working well and what can be improved. It helps to identify inequalities in experience too, as the results can be analysed across different protected characteristics.

 

If you want to check out how your practice faired in last year’s survey, take a look at the survey website: https://gp-patient.co.uk/practices-search

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Welcome to Credas Medical

Credas Medical, incorporating our surgeries at Darley Dale, Winster and Youlgreave, are pleased to welcome you to our website. We are confident that it will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Our new name Credas (trust in latin) and logo is a brand developed by our current GP Partners to incorporate our three GP Surgeries at Darley Dale, Winster & Youlgreave under the same brand.  You will see that our communications such as reception displays, letter heads, SMS messages & email templates use our new brand name, however, no structure or services

changes have been made to the Practice alongside our new brand name.

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 Credas Medical Cares about Transgender Health

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Engage Consult - Online & Telephone Triage Service 

 

To Access Engage Consult:

• Please click on the image below
• Please provide as much detail and answer all of the prompted questions as this will support a fully assessed GP consultation
• Where insufficient information is provided to allow the GP to fully consult your needs, you will be offered a routine telephone appointment

What is Engage Consult:

• In response to the COVID-19 pandemic, all GP Practices have been directed by NHS England & Improvement and The Clinical Commissioning Group to implement an online service
• Engage Consult provides patients with another point of contact with the Practice - online via any Smart phone, tablet or computer
• This new online service allows patients to submit requests online to the Practice between the hours of 08:00am & 12:00pm, Monday to Friday
• Online triages take approximately 5-10 minutes to complete
• This service removes the need to wait in a queue on the phone lines, during our most busy times when the Practice opens
• The online triage provides the GP with the information they need to signpost you to the most appropriate service

Engage Consult Available Services:

• To reduce the number of ways patients need to access online services, Credas Medical have linked our online services to Engage Consult
• This means that once you have registered for Engage Consult you can access the following services all in one place:
  • Complete an online request to a GP online
  • Obtain self-help advise
  • Obtain up to date COVID-19 information
  • Request access for online services
  • Request a repeat prescription
  • Request access to your medical records
• All of these services are available to you through Engage Consult, without the need to visit or telephone the Practice or visit the website separately

Example of Online Service:

• You feel unwell at 22:00pm on Sunday evening
• You complete your online request at 08:00am on Monday morning
• Between 08:00am & 12:00pm on Monday morning a Receptionist allocates your online request to an appropriate GP
• A GP completes a clinical triage of your online request during Monday (in order of clinical urgency)
• You receive contact from the Practice on Monday by 18:00pm
• The contact you receive from the Practice can vary and will depend on the GP clinical triage assessment, these can range from:
• GP online message of advise &/or action taken
• GP video consultation
• GP telephone consultation
• GP face to face consultation
• Receptionist telephone call to advise of GP clinical triage outcome and routine requirements 

Telephone Triage Service:

• From 18th August if you need a GP appointment you should access our online triage service
• If you are unable to access our online triage service, you can telephone the Practice on 01629 733205 and speak to a Receptionist
• Our Reception Team have been trained to complete the online triage service with you over the telephone but you can request a pre-bookable telephone or face to face consultation without an online triage with a Receptionist

Out of Hours Services:

• In an emergency, please contact 999
• If you need urgent medical advise or consultation after 18:00pm, Monday to Friday
• Or all day on a Saturday or Sunday
• You should contact the out of hours service on 111

Register for Engage Consult Guide

Patient Complete Online Triage Guide:

Complete Online Triage Guide

Carer Support Guide:

Carers Guidance

Care Home Instruction Guide:

Care Home Instruction Guidance

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Prescription Telephone Line Availability:

Christmas ordering - Medicines Order Line

As Christmas, New Year and multiple bank holidays are approaching, we expect the Medicine Order Line (MOL) to experience high demand and higher than usual call volume.

To help with the increased pressure on both the MOL service and GP practices, if your medication is due during the Christmas period (between 19th December and 3rd January), the MOL will accept your medication request 14 days prior to the due date, as opposed to the usual 7 days (For example, if medication is due on 26th December, the MOL will accept the request on the 12th December).

Controlled Drugs will be dealt with in the normal way, whereby future dating them to the date due on the clinical system. These will not be issued any earlier. If the date due falls on a weekend or bank holiday, then they will be future dated to 2 working days prior to this (allowing for pharmacies to order in any stock needed).

All patients are encouraged to order your prescriptions in advance ensuring enough time for the prescriptions to be signed by a GP and processed by the pharmacy.

The MOL is one of many ways to order prescriptions. If you have access to the internet or email, you can use the following alternative ordering methods:

• NHS app
• Online ordering via the GP clinical system
• Medicine Order Line call back service – please email:

oddicb.northmolonlinerequests@nhs.net (for patients who would telephone the 01246 number)

oddicb.southmolonlinerequests@nhs.net (for patients who would telephone the 0115 number)

• Electronic Repeat Dispensing (eRD)

To confirm, the MOL will be closed on the following bank holidays - 26th December, 27th December, 2nd January.

Prescription Medicines Order Line

• From Monday 21st October 2019 we will no longer be able to accept prescription requests over the telephone at Darley Dale Medical Centre.
• We ask our patients from this date to utilise the Prescription Medicines Order Line, a new, easy and convenient way to order your repeat prescription.
• The telephone number is: 01246 588 860, and opening hours are 09:00am until 16:00pm, Monday to Friday.
• For more information, you can collect a leaflet from reception at Darley Dale Medical Centre.

Darley Dale - The prescription telephone line is open from 2pm until 4pm, Monday to Friday (to support the management of workloads).

Winster - The prescription telephone line is open during surgery opening times.

Youlgrave - The prescription telephone line is open during surgery opening times.

Other Available Options -

• You can request your repeat prescriptions on-line, please see link below.
• You can request your repeat prescriptions by completing your latest prescription form and either handing it in or posting it to the appropriate surgery.

Medicines Order Line Telephone Challenges:

If patients are struggling to get through to the MOL on the phone and have access to email, they can send a request for a call back to: ddccg.northMOLonlinerequests@nhs.net or ddccg.southmolonlinerequests@nhs.net

Patients are to include their full name, date of birth, contact telephone number and the name of their GP practice.  A call advisor will aim to make contact with the patient within 48 hours (excluding weekends and Bank Holidays) and make three attempts to contact them.  Further information about the call-back service can be found at: www.derbyandderbyshireccg.nhs.uk/your-health-services/information-for-patients/prescription-medicines-order-line-mol/

Online repeat prescriptions

*** When requesting your repeat prescription online, if you receive a message asking you to schedule a medication review, please phone the surgery to request your repeat prescription.  The Reception Team will process your prescription request and if appropriate arrange for a GP to complete an non-appointment based medication review ***

 

Patients NOTregistered with SystmOne please click link below:

 https://www.mysurgerywebsite.co.uk/secure/prescriptions.aspx?p=c81030

 

Extended Access for Patients:

• We are pleased to inform our patients that we are now offering pre-bookable evening and weekend appointments:

• Every Wednesday evening from 6.30pm until 8pm.

• Every 3rd Friday of the month from 6.30pm until 8pm.

• Every 3rd Saturday of the month from 8am until 11am or 9am until 12pm.

• Every 3rd Sunday of the month from 8am until 11am or 9am until 12pm.

• We offer early morning appointments (7:30am) with a doctor on a Tuesday morning and late night appointments (6:30pm - 7:20pm) with a doctor and a nurse on a Wednesday evening - please ask reception if you wish to book one of these appointments.

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We are conscious that some patients registered at Credas Medical (Darley, Winster & Youlgreave Surgeries) may be affected by recent events in Afghanistan.

 

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District Nurse and Therapist New Telephone Number

From Tuesday 1^st May 2018 – To contact a District Nurse, Occupational Therapist or Physiotherapist there will be one new number to contact. 01629 593050.

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School age childhood immunisations

NHS England has decided that it is now more effective and efficient for school age children to receive all their immunisations at school. If you have any further queries please contact the School Age Immunisation team at DCHS on 01283 707170.

Baby Immunisations

 

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Partners in care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

 

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CQC Inspection Report

Please click on the link below to view our most recent CQC inspection report

Rating: Good

Inspection date: 19 & 24 May 2022

Publication of report date: 14 June 2022

Overview and CQC Inspections

Overall Good

Read overall summary

• Safe: Good
• Effective: Good
• Caring: Good
• Responsive: Good
• Well-led: Good

https://www.cqc.org.uk/location/1-6722933079

 

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GP Fair Processing Notice

How we use your information? Please click on the link below for more information

Privacy Notice

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Medical Interoperability Gateway (MIG)

Medical Interoperability Gateway (MIG) project is now live and can be accessed here: https://derbyshirehealthcarerecords.org.uk/

 

                

Darley Dale Medical Centre, near Matlock

We offer late night appointments with a GP or Nursing Team every Wednesday evening from 18:30-20:00pm.

We also offer weekend appointments with a GP every 5th Saturday from 9am until 5pm.

The Practice is usually closed during recognised Public Holidays - please visit our 'When we are Closed' section for further information about how to obtain medical assistance when the Practice is closed.

Surgery Hours

Monday	08:00 - 18:30
Tuesday	08:00 - 18:30
Wednesday	08:00 - 20:00	(13:00 on QUEST dates for staff training - see QUEST tab for dates)
Thursday	08:00 - 18:30
Friday	08:00 - 18:30
Weekend	closed

 

 

 

 

 

 

 

Consultation Times 

	Morning	Afternoon
Monday	08:30 - 11:30	14:00 - 17:30
Tuesday	08:00 - 11:30	14:00 - 17:30
Wednesday	08:30 - 11:30	14:00 - 19:30	(11:30 on QUEST dates for staff training - see QUEST tab for dates)
Thursday	08:30 - 11:30	14:00 - 17:30
Friday	08:30 - 11:30	15:30 - 17:30