Telephone: 020 8520 2625


The NHS in London is very busy as coronavirus infection rates continue to be high, but we’ll help you get urgent care when you need it. 

Most consultations are over the phone and via video. This is for everyone's safety.

The receptionist will ask you to provide a brief description of the issue to help the doctor who will be calling you back. Your name will be added to the Triage list.

Please note phone lines are very busy so please bear with us.

We will assess your situation and invite you into the practice if needed. We can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.  

You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms.

Please remember that 999 and A&E are for emergencies. 

Please help reduce infections, protect the NHS and keep each other safe by following the latest rules.  

Please do not contact your GP for a COVID-19 vaccine. The NHS is prioritising vaccinating people who experts have agreed will benefit the most. We will let you know when it is your turn. Please see here for advice.


  1. NHS APP - Use online services to order repeat prescription – you do not need a password to login to your account just download NHS app on your phone

Order by email

  1. If you cannot do any of these – please put your prescription through the letter box through surgery door and write name of pharmacy you would like to pick it up.

REFERRALS AND ANY ADMIN LETTER You can request admin letters by calling the Reception or by emailing the Surgery on the address above. You will be contacted when the letter is ready to be collected.

(Please note that admin letters may take some time to process.)

CHILDHOOD VACCINATIONS/ BABY CHECKS / SMEARS Will be booked but a pre-screening questions will need to be amswered over the phone before you attend.

NEW PATIENTS ARE WELCOME Please register online by completing forms on

Once processed, you will be contacted by the Practice with further guidance.

Minor Ailment Scheme

Every year, millions of patients visit their GP with minor health problems that the local pharmacist could resolve. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time: just walk in.

All pharmacists can recognise many common health complaints. They can give advice or, where appropriate, medicines that will help to clear up the problem. So if you have a common health problem, a trip to a participating pharmacy is an option.

The standard prescription charge applies to the Scheme. If you're exempt from paying prescription charges, for example because you're over 60, you won't pay for the medicine.

Minor Ailment Service-Condition List 

Waltham Forest Pharmacies participating in the Minor Ailment Scheme.

 Online services wide2

Please sign up above for access to our online services (booking appointments & ordering repeat prescriptions)

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Opening Times

Opening Hours


08:00- 18:30

Tuesday 08:00 - 18:30

Wednesday 08:00 - 18:30

08:00 - 18:30

Friday 08:00 - 18:30

Weekend & Bank Holidays closed closed

Please note that, when the surgery is closed telephone lines are diverted to the Out of Hours Service .


Weekend Service (Enhanced GP Services) For routine and urgent GP or nurse appointments. This service is provided by FedNet at various locations in the borough and is not at this Practice.

Saturday and Sunday 8:00am-8:00pm

Extended Evening Appointment Service for GP Appointments

 Monday to Friday 6:30pm-10:00pm


Please ring 020 8519 3999 (12:00pm -8:00pm Monday to Friday, and 8:00am- 6:00pm Saturday and Sunday) to book an appointment


Due to a re-structuring of services at national level, many local GP Surgeries are no longer able to provide 'Extended Hours' clinics in their Practices.

Instead, our group of Practices (Walthamstow West Network) have teamed together to provide an alternative 'Extended Hours' service - provided by a GP, Advanced Nurse Practitioner, Nurse and Health Care Assistant from a central 'Hub Surgery' every weekday evenings between 6.30 and 10.00 PM

These clinics are in ADDITION to the existing out of hours GP surgeries that are held on the weekday evenings and weekends.

Please note, that appointments for the NEW EXTENDED HOURS CLINICS must be pre-booked via the Practice reception desk on 020 8520 2625.

 Walthamstow West Primary Care Network (PCN) Member Practices:

  1. Queens Road Medical Centre
  2. Grove Medical Centre
  3. Higham Hill Medical Centre
  4. St James Medical Practice
  5. Seymour Medical Centre


Contact Details

Telephone: 020 8520 2625
Out of Hours 020 8520 2625