We have changed our appointments booking system to only at 08:30 for all day appointments. We have numerous phone lines with call back facility. 

Our staff speak many different languages and will be able to help whenever you need:

Languages spoken

We have a physiotherapist working at the surgery. Please see your doctor who will be happy to refer you.

Take the "Friends and Family Test"!  All feedback is appreciated and you will find the results published on the NHS Choices website.

We now use a text message reminder service for appointments - please ensure we have your up to date mobile number in order to make use of the service. 

PLEASE SEE DETAILS BELOW REGARDS ADDITIONAL APPOINTMENTS AT THE HUB CLINICS:

HUBS.doc

Our duty to the armed forces community

The NHS has a duty to deliver on a number of health commitments in relation to the Armed Forces community (service personnel (regular and reserves), their families and veterans), which are set out in the Armed Forces Covenant and the NHS Constitution.

Welcome to Old Road West Surgery 

We have changed our appointments booking system to 08:30 for same day appointments. We still have a combination of advanced telephone queries (2weeks) plus face to face appointments. Your appointment may be with different clinicians depends on the nature of the query. Please see email links below for various enquiries. 

For clinical safety we kindly ask that patients stick to the “one problem per consultation” policy.

Meet your primary care team:  Primary care roles.pdf

STOP,THINK,CHOOSE: https://www.kentandmedway.icb.nhs.uk/your-health/local-services

Prescribing in primary care is changing: https://www.nhs.uk/common-health-questions/medicines/why-cant-i-get-prescription-over-counter-medicine/

We ask that patients to be respectful to the staff who are working at the surgery.

There is a Zero Tolerance policy in all NHS settings including GP practices. Any abuse (verbal/violent) may result in removal from the practice.

NO WALK IN APPOINTMENTS

If you’re new to the area, have a look at our opening times. We are taking new registrations. 

We are using a new online service called that makes it easy to register with this GP surgery. Just fill in this quick online form to start the process. The service is designed and run by the NHS, so your personal information is safe.Paper forms are still available if you need one:

https://gp-registration.nhs.uk/G82067

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services such as anti-coagulation, minor surgery,  joint injections, family planning clinics, vaccinations and well-person check-ups.

MyGP App

PLEASE SIGN UP TO MYGP APP TO HELP YOU WITH MAKING APPOINTMENTS AND GETTING ONLINE PRESCRIPTIONS.

The Patient Participation Group is your voice for the surgery and are always looking for new members. Please see the link on the side for further information.

https://www.dartfordgraveshamswanleyccg.nhs.uk/

Please see the CQC website for the outcome of the recent inspection.

CQC RATING 2021 = GOOD 

If you wish to email us with any comments or suggestions, please do so at: oldroadwest@nhs.net

If you wish to email us for a prescription please do so at: orw.prescriptions@nhs.net

If you are asked by a clinician to send any pictures please use the following email and state the clinician you spoke to: orw.reception@nhs.net (please ensure images are appropriate to send and not exposing intimate parts)

Opening Times for Old Road West Main Surgery (Reception)

All patients are now registered as Old Road West. 

Changes to Surgery Hours

Please be aware that occasionally we need to close Old Road West Surgery for staff meetings or training. We try to keep any disruption to our normal surgery hours to a minimum.