Online Consultation Service.

You can now contact us via a new online service for all non- urgent, routine or administrative issues. 

This service will allow patients to submit any medical query, quicker & easier than calling the surgery. Please click the link below: 

https://florey.accurx.com/p/L82029

In line with recent guidance we would like to encourage all patients entering the surgery to wear a mask or face covering.  This will help to protect patients and staff alike. 

We have launched our new online consultation service. 

This service will allow patients to submit any medical or administrative query, quicker & easier than calling the surgery.

Click on the banner below to get started: 

If you are visiting Newquay and need medical advice, then please click here. Visitors to Newquay

Welcome to Narrowcliff Surgery Online

Background

Narrowcliff surgery is a purpose-built surgery which opened in 1995.

We care for approximately 15 500 patients.

The building offers access for the disabled.

There are nine partners at the surgery offering general medical services as well as contraceptive advice, child health surveillance, maternity care and minor surgical procedures.

We operate a personal list system where patients are allocated to a specific doctor and we endeavour to ensure you see your usual doctor whenever possible.

You have a right to express a preference to receive services from a particular doctor. However, we cannot guarantee this will be possible at all times.

We also host students from the Peninsula Medical School. Prior agreement will be requested from you if a student will be present during your consultation.

Support Staff

The practice is managed by Susan Beadle, who oversees the running of the practice.

Susan is supported by our reception team whose roles and duties include reception, dealing with prescriptions and enquiries.

Our Values – : Our People, Our Place and Our Planet!

The core purpose of Narrowcliff Surgery is to ‘support your health” – which  means helping you stay well, emotionally and physically.

This means looking after the places we will and work in.  We’re working to bring our carbon impact down, and helping us all see the connections between the health of us all as people, and the health of the planet we all live on.

We know that the climate crisis is also a health crisis – and we’re working with the Kernow Primary Care (ie all surgeries in Cornwall) commitment  to getting to net zero by 2030.

This means we’re going to try and reduce our carbon right down, and compensate for what we can’t reduce further, by doing things like planting more trees and habitat.

We’ve done all sorts already – including working towards the Green Impact Award [ have a hyper link to more info on this here] . This includes things like:

• Improving our energy efficiency
• buying local and seasonal food and avoiding packaging and plastic
• Recycling everything we can
• Encouraging everyone to walk, cycle and use local buses
• Thinking about what we buy so we treat the planet more kindly
• Making sure we don’t waste things like paper
• Making sure people are only taking the medicine they need to feel better
• Helping our staff stay well
• Working with great partners like Healthy Cornwall
• Being great at talking with patients about their ideas to help us do more!

Our People, Our Place and Our Planet: - what can patients do?

Find out what you can do to help!

There is so much you can do to help – and we can’t wait to hear your ideas to help us be even better at looking after our people, place and planet.  We know that looking after our place and our planet is often the best way to look after our health – and vice versa. Walking is great for us, and great for our planet; eating more fruit and vegetables does the same!

We’ve got some ideas brewing below: what can you add?

Good food for people and planet

• Refills are great! They’re convenient, means you can fill up everywhere, create little rubbish and keep you properly hydrated. Look for the Refill logo!
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• When you go shopping, take your own bag, and buy loads of our fabulous vegetables! We’re doing this here in the surgery: here is Dr xxx with his lunch made from local salad!

• We’re cutting our meat on Monday here at the surgery! Try https://meatfreemondays.com/ for fantastic recipe ideas:  It's GREAT for your heart, your tummy, your digestion, your weight and your ability to sleep well. Send us your fave recipes!

Our very own Rubbish Revolution!

• Did you know you can recycle your inhaler? Just take it back to the pharmacy when empty. You can also recycle your blister packs at some Superdrug stores in Cornwall.
• If you have asthma the Practice Nurse will advise you if you are suited to a dry powder inhaler. These are great for us, and for our environment – they’re becoming more and more used these days, ask us  and we can chat! If we decide together you should continue to use the Metered Dose Inhaler, it’s a great idea to use it with a spacer, and then you can recycle it at the pharmacy when it’s empty.
• We know some people are taking more tablets and medicine than they need. It’s better for you and the planet if we sort that out! We can chat with you to see if there are medicines you’re taking you don’t need any more, or aren’t helping you. We can come up with  more fun and interesting ways to stay well, and manage anxiety and other conditions, like finding groups in the community you want to connect with, activities you want to join and ways of looking at what you’re eating. We can chat at any time about this!

Moving around!

• We have cycle racks at the Practice! You can walk or cycle here – and if you  get thirsty and need a drink of water when you get here, we can absolutely help with that. You might even have your own refillable bottle!
• Check out the local bus routes. You can find out more at the Library, or online here:
• Train is easier than driving, and if you do fly regularly, cutting that down has the most fantastic carbon benefit! You can find more here:

Paper, paper, everywhere!

• We only use leaflets when useful. Keep your eye on the screens in the waiting area – we share our best ideas there!
• Have a browse on our website for great ideas – and do send us more! Maybe you would like to join our Patient Participation Group?
• We’re trying to encourage people to use online forms – but if you can’t, don’t worry, we will offer a paper version.

Making sure we’re all well

• We’ll go the extra mile to help you stay well, including working with Health Cornwall and making sure our social prescribers help you find the route to wellbeing that’s spot on for you
• Have you tried ParkRun? We do it! You can join in every Saturday morning at 9am in various locations around Cornwall. You can find out where here. It’s a chance to get fitter, enjoy the outdoors and meet new people – or just volunteer!
• Volunteer! Just contact VolunteerCornwall and they can help you find something you love to do!
• Have you had a go at a beach clean? They’re fantastic for planet, and for meeting people -  find out more at Beach Guardian and Surfers Against Sewage.
•  We’re helping people find out more about plastic free menstrual products: saves money, and waste! . You can find out more at City to Sea, Mooncup and Earth Wise Girls – and just ask us during your appointment if you want to have a chat.

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Opening Times