If any patients have a cough/cold/flu like symptoms, please ensure a mask is worn if attending the practice.  Thank you

SWANLOW MEDICAL CENTRE

Making an appointment

If you feel you need to speak with a clinician for an urgent matter please ring the surgery on 01606 544644 and the Care Navigator will make you a telephone appointment for the same day. The clinician will ring you and if they feel you need to be seen face to face (or video consultation) they will make this appointment for you.

If you want to speak with a clinician but it is not urgent for example a medication review, you can either ring or go on your app to make a "Phone Only" appointment with a clinician of your choice.

All requests for extension to sick notes must be requested via our eConsult service.

When you come to the surgery

Wherever possible you must come alone.

You must wear a face covering if you have cold, covid or flu (this can be an actual face mask or a scarf – it must cover your mouth and nose).

Online Pre-registration with the practice

If you wish to pre-register click on the link below to open the form. When you have completed all of the details, click on the "Send" button to mail your form to us. When you visit the surgery for the first time you will be asked to sign the form to confirm that the details are correct.

Pre-registration Form

Online medical questionnaire for new patients

Note that by sending the form you will be transmitting information about your self across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.

eConsult Service

Our eConsult service has changed and is now available in the NHS App or by clicking the link below:

PLEASE NOTE YOU ARE UNABLE TO BOOK APPOINTMENTS OR PROVIDE YOU WITH TEST RESULTS THROUGH THIS SERVICE

Contact us Online

Talking Therapies               

Volunteer

Surgery Hours

Monday to Friday our telephone lines (01606 544644) are open from 08:00 am - 18:30 pm.

Between the hours of 08.00am and 11.00am, calls will only be taken for emergency on the day appointments only.  If you require an urgent appointment for an acute medical emergency you can either choose to have a telephone consultation with a clinician or you may be offered an urgent appointment with a clinician on the day you are calling.  

Emergencies take priority at all times, so be prepared for unavoidable delays.

Call Back Service

If our phone lines are very busy, you will be asked if you would prefer to use our 'Call Back Service'.  This will allow you to hold your place in the queue and once it comes to your position, our telephone system will automatically call you back and put you through to oe of our reception team.

Extended Hours

Please see "Clinics Outside of Core Hours" Tab above.