Accountable Named GP Poster

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Practice updates

4.11.2024 - ISSUES WITH PHONE LINES - we are aware of a national issue with phones lines affecting calls into our surgery, at this moment we are unable to answer any calls coming into practice.  IT are working to get them up and running asap. Surgery is open as usual.  We apologise for any inconvenience caused.

(updated 5.11.24 8.25am)

Practice Closure (PLT)

We will be closed from 1pm Wednesday 27th November and will re-open again at 8am Thursday 28th November .

If you require urgent medical attention please call NHS 111 or visit Get help for your symptoms - NHS 111

Telephone system update

We now offer a ‘Call-Back’ service following an upgrade to our telephone systems. From 14th December 2023 you will hear a message which will tell you how to request a call back if our lines are busy. However, you will still have the option to remain on the line if you need an urgent appointment.  Please note however, that if you ask for a call back, you will need to be available to answer your telephone as we are unable to make multiple calls. If you miss the call, you will need to call the surgery back.

We would advise if you need an urgent appointment on the day you stay on hold and do not request a call back.

Need an appointment after 6.30pm or on Saturday morning ?

Call our reception team on 01515115805 and ask for an appointment via our Enhanced Access service, we offer face 2 face and telephone appointments also smear and blood appointments of an evening and on a Saturday. These appointments will be based at Highfield Hospital, Highfield Road.

When the Practice is closed during any time and you need urgent medical attention or advice please visit www.111.nhs.uk or call 111 which is free from both landlines and mobiles.

Hough Green Pharmacy 

Please note Lloyds Pharmacy situated in our building has been taken over by an independent firm and are now trading as Hough Green Pharmacy.  Although there was a little disruption when their systems initially changed over this has now been rectified.  If you were signed up with Lloyds Pharmacy you will automatically be signed up with Hough Green Pharmacy.  Check their facebook page for further details.

On line access

PATCHS can be accessed via the link below  which gives you the option to contact your Practice or go to other NHS services, just as our previous

e-consult service did. It is designed to be a lot easier for patients to complete and if you choose too, you can have your own account. Once that account is set up you only have to enter your personal details once and you will be able to keep track of all messages you send and your Practice sends to you. Please note you cannot order medication via PATCHS

PATCHS contact your GP on-line via the link below

PATCHS

Hough Green Health Park

Formerly Upton Medical Centre, Hough Green Health Park is proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the bottom of this page

Friends & Family Test (FFT)

The NHS Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive from the NHS and to help improve services. From 1 December 2014, NHS England has made it a contractual requirement that all GP Practices undertake the FFT.
In order to provide this feedback, you can CLICK HERE which anonymously sends your response or you can pick up the questionnaire in the Practice and complete and post in the green posting box in the Practice Reception Area.

Online Access to Medical Records

You  can access the following services through the NHS app:

• check your symptoms
• find out what to do when you need help urgently
• book and manage appointments at your GP surgery
• complete an eConsult
• order repeat prescriptions
• securely view your GP medical record
• register to be an organ donor
• choose how the NHS uses your data

The service is free and available to everyone who is registered with a GP.

Opening Times

For Out of Hours GP treatment or you can call NHS 111. You can also visit an Urgent Care Centre which are open everyday. Accident and Emergency Departments and NHS 111 are available 24 hours-a-day, every day.  

Please see our home page for upcoming PLT half day closures.

We will be closed on Monday 27th May for Bank Holiday.

If you are on repeat medication please ensure that you order your prescription in good time for any holiday /weekend breaks.

If your medication is due over a bank holiday period, please request your prescription 2-3 days earlier.

When the practice is closed including the weekends bank holidays please call NHS 111 or online at 111.nhs.uk

If you have a life threatening medical emergency please dial 999.

Widnes Urgent Care Centre is open from 7am until 10pm EVERY DAY. 

Advice can also be obtained from Pharmacists.   

Urgent Dental Care: In-Hours - Patients should firstly contact their own dentist, if the practice is closed a message should tell you how you can access the urgent care treatment arrangements put in place by them.

If you do not have a dentist you should contact the triage/helpline service on 0161 476 9651 (9am - 9.30pm)

Out of hours urgent dental care - Patients should contact the triage/helpline on 0161 476 9651 (9am - 9.30pm)