Burscough Family Practice

Welcome "Heidi Health" to Burscough Family Practice

We are committed to providing you with the highest quality of care. To enhance our service, we are introducing Heidi Health, an AI-powered medical scribe, to assist in documenting our consultations.  Click here to understand what Heidi Health is, how your data will be managed, and the benefits it brings to your care and our practice.

IMPORTANT NEWS - OUR TELEPHONE NUMBER HAS NOW CHANGED!

Our new telephone number is 01704 776099

Practice Champions!

Practice champions are valuable in supporting service improvement, running groups for patients and generally helping to connect the practice with local voluntary groups.

We are currently developing staff within the Practice to become "Champions" to support patient groups such as Carers, Military Veterans and Cancer Care.  We also have a Patient Advocacy Champion.

This means that patients within these groups have a dedicated member of the team to contact and discuss any concerns or queries with and this person will also support you with updates or information as things change.

Our Current Practice Champions are:

• Patient Advocacy Champion 
• Carers Champion
• Cancer Champion
• Veteran Champion

If you would like any further information about these roles and how they can assist you, please do not hesitate to contact us on 01704 396020

We are looking for members for our new Patient Participation Group (PPG)!

By working together, we and our Patient Participation Group will be able to identify the fundamental needs of our patients and gain a solid understanding of our local health and social care system. By encouraging patient participation, we aim to ensure that the voice of patients in our community informs decision making at local, system-wide and political levels.

We are planning to undertake an initial introductory meeting sometime in November.

If this is something that you feel that you'd like to be involved in please click on the link below or contact a member of our reception team.

https://www.burscoughfamilypractice.co.uk/ppg.aspx?t=1

Accessing Mental Health Services - Central & West Lancashire

If you’re living in Central & West Lancashire and need mental health care, advice or support please call Freephone 0800 0130708

Click on the link for further details

Accessing Mental Health Services

** Our email address has now changed! **

It is now lscicb-wl.burscoughfamilypractice@nhs.net

Do you need help during this difficult time?

There is a range of support available to support the public during this difficult time from just having somebody to "chat" to supporting your mental & physical wellbeing.

Here are just a couple of key organisations that may be able to help!

Practical support with finances, food etc from local council - http://www.westlancs.gov.uk/westlancstogether or telephone 0800 616 667

Domestic Abuse

Further information available here: www.lancashirevictimservices.org/ & www.refuge.org.uk

Online – https://doitonline.lancashire.police.uk

Call – 101

Immediate risk of harm call – 999

Unfortunately, scammers often prey on people in difficult situations. Age UK have produced a valuable web page full of information for older people on how to spot scams and fraudsters who target them during this outbreak. 

Opening Hours

The surgery is open at the following times:- 

We are able to offer appointments outside these hours through our Enhanced Hours Service.  Subject to availability, the service is able to offer appointments until 8pm on weekdays and all day Saturday.  This includes GP/ANP face to face or telephone consultations, Nursing and Phlebotomy (blood sample) appointments.

Please note that the practice is closed on the third Wednesday of every month for clinical and staff training.  There may also be occasions when the surgery is closed for additional training but a message will be placed on the telephone system to inform patients of this.  

Please note that the telephone will be activated at 08:00 each morning.  However, we no longer have specific appointments that are only released on that day and we do not encourage patients who are sick to have to call at that time of the morning to get a GP appointment. 

Please visit our appointments page to see how we currently manage appointments within the practice