Accessing your GP-held records via the NHS app or NHS website

As your GP practice, we have been asked to provide you with, no later than 31 October 2023, access to your full medical record going forward via the NHS app (and NHS website) if you have a suitable NHS login

Your GP medical record contains consultation notes based on conversations between you, your GP and their team: medicines prescribed to you; all test results including hospital investigations; allergies; vaccines; and your medical conditions along with documents that may have been sent from local hospitals, clinics or other agencies, eg the police. There is likely to be sensitive and personal information within your medical record.

We are supportive of providing you with access to your record, but we wish to do this safely and make you aware that this is happening so that you can opt out, if you so wish. You may wish to speak with us first to understand what it is that you will see, and the risks which may be involved in having such confidential data either on your smartphone with the NHS app installed or online if other people might have access to that information through your devices. If you are in a difficult or pressured relationship for example, you may prefer your records to remain accessible only to those treating you, with them not appearing on your smartphone or online. Government has been clear that if a patient does not wish to have access, then we do not have to provide it. This is one reason why we have asked if you wish to opt out, or have it switched off for the time being.

For those who would like access, we are happy to explain the different levels you might like. Everyone can have access to their medication history and allergies, for example, and will be able to order their repeat prescriptions. It’s also possible to request access to what we call your ‘coded record’ where you can see a list of medical problems and results. You can also request access to the ‘full’ record where you will be able to see everything, including the notes which have been written by doctors, nurses and others involved in your care, at the GP surgery, and elsewhere.

It’s important to remember that these documents may, at times, contain information that could be upsetting, especially if they contain news of a serious condition. It can also be a cause for worry seeing results online when it isn’t clear what the results might mean, and no one is available to ask, as can be the case during the evening or at weekends, for example. 

Sometimes people with a mental health condition might prefer not to see documents that remind them of difficult times in their life. Letters from mental health teams sometimes go into detail about past events, and great care would be needed in deciding whether you would want to see these letters. It is possible for individual items to be hidden at your request and your GP would be happy to talk about any concerns you may have.

Great care is also needed in case private details might cause harm at home, should people in a difficult or pressured relationship be forced to show their medical record to an abusive partner. Anyone in such a position should make this clear to us at the practice, so we can take steps to keep you safe. This might mean removing access through the NHS app for the time being, or through a careful process where we hide sensitive things. We would talk this through with you.

Requesting access – what do I need to do?

The easiest way to get access is to create an NHS login through the NHS app. Although you can also access your GP records via the internet on a computer, the first bit is easiest if done through a smartphone. If you don’t have one, you may have a family member or friend you trust who can help you. You can also ask your practice receptionist, but you’ll need some proof of who you are, eg a passport, driving licence or household bill.

If you use the NHS app, you’ll have to set up an account using a unique e-mail address and then ‘authenticate’ yourself to the NHS system to prove you are who you say you are. This will involve confirming your name, date of birth and contact details. The NHS login has several levels of authentication and to gain access to your records you’ll need the highest level of authentication. This generally involves you recording a short video of yourself to prove you are a real person as well as uploading a copy of a suitable identification document. Your GP practice can bypass this step if you are struggling, but we’d ask you to try to sign up to the NHS app yourself.

Once you have suitably authenticated yourself to the NHS app and created your NHS login you can approach your practice and ask for access, being mindful of the risks associated with access and the importance of not sharing passwords or having them stored in your smartphone if you think other people might want to see them without your permission. If you have any concerns, you should explain these to your GP practice team who can guide you.

Your GP practice will have a form they will ask you to complete, with your NHS login (this will be the email address you used to sign up) and then you will have a chat about access and your agreement and understanding will be requested. Once you are happy to get online access, your request will be passed to the clinical team to review. It may be that the practice wishes to contact you to discuss your request if there are any concerns raised so that access can be given safely. We’re not sure how many people will ask for access all at once so there may be a wait, but we will do our best to get you online access as soon as we can. 

To request access to your GP-held record please downloaded form and return the completed form to the practice Online Services Application Form

Veteran Friendly GP practice

We, at Saddleworth Medical Practice are proud to be an accredited Veteran Friendly GP practice and to support our veteran community this Remembrance Day.

As a Veteran Friendly GP Practice we:

• Have a clinical lead for veteran health, who is supported by the whole practice to improve veteran health services.
• Ask patients ‘Have you served in the Armed Forces?’ to help identify veteran patients and code them on our system.
• Support veteran patients to access dedicated health services.
• Undertake regular training and development to meet the health commitments of the Armed Forces Covenant and better understand the needs of veteran patients.

If you’re a veteran patient, please let us know that you have served so that we can make sure that we understand your health needs.

A University of Chester study revealed that the Veteran Friendly Accreditation programme, which is run by the Royal College of General Practitioners in partnership with NHS England, leads to better healthcare. To find out more about the veteran friendly practices accreditation scheme, visit www.rcgp.org.uk/veterans

Evening & Weekend Appointments

Your local GP practices have teamed up to provide extra weekend and evening appointments at practices across East Oldham for their patients.

From 1st October 2022 the service will be available for patients registered at the following practice:

• Saddleworth Medical Practice
• Pennine Medical Centre
• Mooreside Medical practice
• Springfield House
• Lees Medical Practice
• Leesbrook Surgery

WHERE:

• Leesbrook Surgery, Mellor St, Lees, Oldham OL4 3DG
• Saddleworth Medical Practice, Smithy Ln, Uppermill, Oldham OL3 6AH
• Pennine Medical Centre, 193 Manchester Rd, Mossley, OL5 9AJ

WHEN

• Monday – Friday 6.30pm – 9.00pm
• Saturday 9.00am – 5.00pm

TO BOOK YOUR APPOINTMENT CALL 0161 271 3180

BOOKING ESSENTIAL

NHS Oldham Clinical Commissioning Group (CCG) has closed its functions have been taken over by NHS Greater Manchester Integrated Care (‘NHS GM’)

NHS Oldham Clinical Commissioning Group (CCG) closed at the end of June 2022 and its functions have been taken over by NHS Greater Manchester Integrated Care (‘NHS GM’).

This new organisation is the statutory body in charge of NHS money and is responsible for making sure services are in place to put plans into action. You can find out more here: https://gmintegratedcare.org.uk.

If you need help accessing local NHS services or wish to make a complaint, you can contact NHS GM Customer Services by emailing gmicb-old.customercare@nhs.net or calling 07966 746117. Or you can write to: Customer Services, NHS Greater Manchester Integrated Care, 4th Floor, Piccadilly Place, Manchester M1 3BN.

Please note, NHS GM is unable to investigate complaints about general practice. These should be directed either to ourselves directly or to NHS England.

If you're making, or thinking about making, a complaint, someone from the independent NHS Complaints Advocacy Service can help you. Cloverleaf Advocacy provides this service in Oldham. The service is accessible to all Oldham residents and is completely free.

Cloverleaf can help you to raise a formal complaint about an NHS funded service.  An advocate will also be able to attend meetings with you and review any information you're given during the complaints process. You can seek advice from an NHS complaints advocate at any stage of the process.