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CITYVIEW MEDICAL

APPOINTMENTS

Cityview Medical can offer face to face appointments up to 48 hours in advance. Please call the practice Monday to Friday from 8.30am

Please note you may be asked to call back once we have reached capacity.

How to use your health services

There are different healthcare services available to help you find the right expert care to treat your condition. For minor, short term conditions, you can self-care or ask a pharmacist for advice. Emergency services deal with serious medical needs where there is a serious risk to life or your health.

Self-care is the best choice to treat minor illnesses, ailments and injuries. Common illnesses and complaints, such as aches and pains, coughs, colds, upset stomachs and sore throats can be treated with over-the-counter medicines and plenty of rest. Most of these conditions improve whether or not you get treatment.Examples of over-the-counter products. In a pharmacy you can buy over-the-counter:

paracetamol, aspirin and ibuprofen
rehydration mixtures
indigestion remedies
plasters
a thermometer

It is important to follow the instructions on the pack.

Pharmacists

A pharmacist can give confidential, expert advice and treatment for some common illnesses and complaints, without you seeing your GP or going to an emergency department.They can help with:

eye infections, stomach upsets, skin conditions, allergies, aches and pains
common drugs, vitamins and minor first-aid
healthy eating and living, including giving up smoking
blood pressure and diabetes monitoring and needle exchange, truss fittings, stoma products and incontinence supplies
women's health, including treatment for thrush, emergency contraception and pregnancy testing
children's health, including nappy rash, teething, coughs and colds
prescribed and over the counter medicines

Ask a pharmacist for more details.

Your GP

GPs provide health services including medical advice, examinations, prescriptions and ongoing care for longstanding or chronic conditions. They can also provide:

diagnosis of symptoms
health education
vaccinations
simple surgical procedures

Out of hours

The GP out of hours service is for people who need urgent medical treatment but cannot wait until their doctor's practice opens. GP out of hours service is available:

from 6.00 pm during the week until your GP surgery opens the next morning
24 hours on Saturdays, Sundays and public holidays

You should telephone the service first. The doctor or nurse will tell you if you need to see a doctor or refer you to another service.

Mental health

When you experience mental health difficulties, it is important to talk to your GP about your thoughts and feelings. Your GP will assess you. With your GP's help, you can decide about any treatment or action to take.

Mental health emergency

If your mental or emotional state quickly gets worse, it is a mental health emergency or mental health crisis. When this happens, you need to get help quickly.If you're having treatment or were treated for a mental illness, you should have a care plan. Your care plan has names and numbers to contact in an emergency. If you don’t have a care plan, you should:

make an emergency appointment with your GP or your GP out of hours service when the emergency is at night, weekend or a public holiday
go to a hospital emergency department
Out of hours service

When you care for someone and they have a mental health emergency

If you're concerned about someone's safety but can't get them to an emergency department or keep them safe, you can telephone 999.If you or someone you know needs help, and you would like to speak to someone by telephone, you can telephone Lifeline free in confidence, 24 hours a day.

Minor injuries

A Minor Injuries Unit can treat injuries that are not critical or life threatening, such as:

injuries to upper and lower limbs
broken bones, sprains, bruises and wounds
bites – human, animal and insect
burns and scalds
abscesses and wound infections
minor head injuries
broken noses and nosebleeds
foreign bodies in the eyes and nose

Emergency department

Emergency departments provide the highest level of emergency care for patients, especially those with sudden and acute illness or severe trauma, such as:

suspected heart attack
suspected stroke
serious head injury
serious accident

Staff will assess your medical condition when you arrive. You can check average waiting time to see the nurse or doctor in emergency departments at participating hospitals in Northern Ireland.

Telephone 999

You should always telephone 999 when someone is seriously ill or injured and their life is at risk.

Home

Welcome to Cityview Medical

The Waterside Health Centre accommodates all the General Practitioners in the Waterside in 3 practices. There is a spacious car park nearby and car parking in the surrounding streets. The Centre also accommodates an equipped Treatment Room with Nurses in attendance. We also have attached District Nurses and Health Visitors and close association with the local Social Services Office.

Cityview Medical offers family doctor services to registered patients within an 8-mile radius from the Health Centre, east of the River Foyle.

As we are involved in GP training, a seventh doctor is often available for consultation.

We hope you take your time to browse our website where you will find lots of useful information about the surgery and the services we offer.

The practice now has a new diverse multi disciplinary team.

Mr Patrick Mc Randle-Physiotherapist specialises in problems with your joints, muscles and soft tissue (back pain, neck pain, painful joints or sprains or strains). He can diagnose your condition, offer advice and exercises to manage your condition, order tests, request x-ray, refer to another service if required and direct you to community based activities. Some patients can also self refer to access MUSCULOSKELETAL Physiotherapy service without the need for GP appointments.

Please click here for information to self refer to the Physiotherapy Service

Ms Allison McCallion Mental Health Worker specialises in mental health problems including: crisis intervention, suicide prevention, stress related problems, relationship issues, depression, anxiousness and bereavement support.

You can self refer to the mental health worker by asking the receptionist to make an appointment. The mental health worker may sometimes be able to offer an appointment sooner than the GP. She is able to refer to secondary care and arrange medication if necessary.

Mrs Julie Doherty Practice Social Worker specialises in social issues including: stress related problems, relationship problems, carer support, anxiousness, benefit advice, emotional problems, safeguarding concerns, bereavement support, housing problems and obesity. The Social Worker may sometimes be able to offer an appointment sooner than the GP. She is able to refer to secondary care and arrange medication if necessary. He can also liaise with core services to help support you.

We have practice based pharmacists- Mrs Denise Mc Mahon, Mrs Ciara Given. If you want to discuss your medication in detail they will be happy to assist, please ask a receptionist for details.