Why does the receptionist need to ask me what's wrong with me?

Right Care Right Place

At the Moray Coast Medical Practice we ask all patients requesting an 'emergency' appointment for brief details of their symptoms/problem.  This is not the receptionist being nosey but allows us to ensure that patients see the right person in the right timescales.

Zero Tolerance Policy

In line with the NHS zero tolerance guidelines on abuse of patients and staff, this Practice will not tolerate any incidents of violence, aggression and/or rudeness by ANY patients to the Practice Staff and/or patients either physically, verbally or through social media.

In the event of a patient being rude to Practice Staff or to other patients within the Surgery, or by patients using threatening and/or abusive language on the telephone, or posting derogatory remarks on social media, the Practice Manager will be informed. .A warning letter will be issued to the patient and continued inappropriate behaviour may result in the patient being removed from the practice list.

Emergency 'on the day' appointments

Patients who have an urgent problem that needs to be dealt with on the same day will be asked for a contact number and one of our emergency team will phone back and either resolve the issue or arrange a time for the patient to attend the surgery to be examined. 

On line prescriptions and appointments

enables patients to order repeat prescriptions online

Click here to complete the registration form

Dial a Bus Service

Transport to Medical Appointments at the Moray Coast Medical Centre in Lossiemouth

If you live in the Burghead, Cummingston, Duffus or the Hopeman area and require transport to travel to a medical appointment at the Moray Coast Medical Practice then please mention this to the administrative staff when you call to book your appointment.

They will then try to ensure your appointment is scheduled between 10am and 2.30pm.

Once you receive your appointment time please call: 0300 1234565 To book your transport (the Dial M for Moray call line is open Monday to Friday between 08.45 to 17.00)

Please be reassured that if for any reason your appointment is delayed on the day and you miss the slot for your return transport the receptionist at the Health Centre will arrange alternative transport home for you at no additional cost. Simply speak with them and highlight your situation.

Near Me Consultations

Once you have spoken to the practice and have been advised re a video consultation please click the Link to join the attend anywhere waiting room - https://nhsattend.vc/aa-1035

NHS Grampian Public Holidays

The Surgery will be closed on the following dates in 2024/25:

Easter Monday 1st April, May Day Monday 6th May, Monday 8th July, Monday 23rd September, Wednesday 25th & Thursday 26th December, Wednesday 1st January & Thursday 2nd January.

You don’t always have to see your GP...

Your GP can help with a range of problems but there’s a whole healthcare team available to you ranging from your local pharmacy for self care advice to opticians for all things eye related, dentists for all things mouth related and of course 999 or A&E for emergency situations. Please remember to make use of the extended care team available in your community! 

Moray Coast Medical Practice Online

At Moray Coast Medical Practice in Lossiemouth the doctors and nurses take pride in offering the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

We also have a Facebook page where we post regular updates and helpful links. You can follow or like the page to see these posts on your newsfeed. Click the link to be taken directly to the page https://www.facebook.com/moraycoastmedicalpractice/ 

You can order your medications online by following the tab at the top of the screen.

Lossiemouth Opening Times

NHS Grampian Public Holidays

The Surgery will be closed on the following dates in 2024/25:

Easter Monday 1st April, May Day Monday 6th May, Monday 8th July, Monday 23rd September, Wednesday 25th & Thursday 26th December, Wednesday 1st January & Thursday 2nd January.