News
AIRD MEDICAL PRACTICE WILL BE CLOSED FOR THE FOLLOWING PUBLIC HOLIDAYS 2023
Friday 7th April 2023
Monday 10th April 2023
Monday 1st May 2023
Monday 8th May 2023
Friday 7th July 2023
Monday 7th August 2023
Friday 13th October 2023
Monday 25th December 2023
Tuesday 26th December 2023
APPOINTMENT INFORMATION LEAFLET
Our Practice List size continues to grow as Beauly and the surrounding area are developing, which means an increasing workload for the practice to manage. In order to do this we have to monitor and try to continuously improve the quality of our services in order to deliver a safe, efficient and effective service for all our patients. Therefore we have made some changes to our appointment system in order to meet the demands of our rising patient population.
In order for patients to consult with the most appropriate healthcare professional the receptionist will need to ask questions. Please be prepared to give our trained reception staff details regarding the problem to enable them to triage your request to the most appropriate professional. ie Nurse, Healthcare Assistant or Doctor. You may also be directed to other health professional where appropriate, Pharmacy, Optician, Physio etc. Thank you for your patience.
We have telephone appointments where you can speak to with a GP for a routine telephone consultation.
If a home visit is required please contact us before 10am that day. The GP visiting will phone you before they visit so please be available to take the call.
Our local pharmacy will see patients for minor ailments which is available at pharmacies across Scotland. Ailments such as:
- Coughs, colds and sore throats
- Minor skin conditions and acne, athletes foot
- Sty’s and minor eye infections
- Head lice
- Pain, including backache
- Cold sores
- Diarrhoea/constipation
- Colic
- Thrush
- Urinary Tract Infection for female between ages of 16 - 65
Our local Optician Fraser Beauly, Tel: 782323 can see you for any eye complaints.
Usual GPs
Due to an increased workload it may not be possible to always see your usual GP for appointments.
We will try to enable people to book in advance with a named GP, however there can be a wait for a named GP of up to a few weeks. If you are unable to wait for a named GP we have asked the reception staff to offer you the choice of waiting to see your named GP or to see another GP in the practice.
We can only accept patients booking one appointment in advance with a GP.
If you need to see a GP urgently, we have a limited number of on-the-day appointments available. We cannot guarantee who you will be seen by. On occasion it may be necessary for one of the duty team to call you back for more details to establish the nature of your problem and to ensure you are allocated an appointment in a suitable time-frame.
Home Visits
We will visit housebound patients if needed. However we would ask that patients with transport difficulties explore other options for getting to the surgery if at all possible. We realise that getting to the practice can be difficult and we can offer some appointment flexibility if necessary around bus times if this is appropriate.
Results Policy
It is the patient's responsibility to phone for results, however we will usually contact patients if any action needs to be taken after a blood test or X-ray.
We ask that you leave a minimum of 1 week after your blood test and 2 weeks after an X-ray was taken before phoning for a result, unless a GP has indicated that result will be available sooner.
Please phone between 2-5pm for results.
Patients Rights & Responsibilities
As a patient you have certain rights and responsibilities:
Rights
- To use the NHS and to be treated equally no matter what your race, sex, age, sexuality or disability.
- Expect NHS organisations to monitor and try to improve continuously the quality of their services.
- Be treated with dignity and respect.
- Accept or refuse treatment and only be physically examined with consent.
- Be given information about any test and treatment options open to you.
- Privacy and confidentiality.
Responsibilities
- Please always treat practice staff politely and with respect. Violence or racial, sexual or verbal abuse is completely unacceptable and may lead to removal from our list.
- Keep your appointment or cancel as soon as you are aware you can’t make it so that another patient can be given that time.
- Call 999 for suspected heart attack, stroke or if patient is unconscious and ask for an ambulance.
- Only use our emergency appointments in matters of real urgency (patients likely to require hospital admission that day, chest pain, sepsis, unwell child).
- Follow the advice and treatment you receive.
- Make sure the practice has up to date information on how to contact you.
- Try to take any medicine, which is prescribed and finish the course of treatment.
- Do not take medicine, which is out of date, and give old medicine to your pharmacist to destroy.
- Look after your own health and think about how you could have a healthier lifestyle.
Duty of Candour
The practice is required to comply with the duty of candour legislation. This involves providing an annual return to the Scottish Government, a copy of which can be obtained by speaking with the Practice Manager.
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Welcome to Aird Medical Practice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
We are closed on Monday 5th May for the Public Holiday.
We will re-open on Tuesday 6th May.
If you require urgent assistance during this time, please call NHS on 111 or in an emergency dial 999.
If you are attending the surgery with respiratory symptoms, we please ask that you consider wearing a mask whilst in the building. Thank you.
The NHS is here for you, so don’t ignore the warning signs. You are not being a burden, you are looking after yourself and our NHS by doing so.
If you notice a deterioration in your health or someone in your household, call your GP in normal hours, 111 out of hours or in any emergency dial 999.
Your community pharmacy and your GP are open, please contact them for advice or with concerns.
If you are concerned about a potential sign or symptom of cancer contact your GP practice to get checked.
If you have a regular appointment for a chronic condition such as asthma or diabetes you should contact your GP and they will advise you. If your hospital appointment has not be cancelled you should still attend.
COVID-19 patients and those displaying symptoms are treated separately.
For further information visit www.nhsinform.scot
If you need any support, have questions about care or want more information about different medical conditions, please have a look on our Resources for patients.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well being whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access
Our premises are fully accessible for wheelchair users and the disabled and we provide a disabled toilet. There is also disabled parking in front of the building.
Opening Times
When We Are Closed
The practice is closed for lunch between 1pm and 2pm daily. If you need to speak to someone urgently please call our urgent line on 01463 783 323
Nights, Weekends and Public Holidays.
When you telephone and we are closed, you will hear an answering machine which will give you the number of NHS 24 on 111.
The Out of Hours Service will provide advice and arrange for you to attend the out of hours centre's in Dingwall or Inverness if you need to see a doctor.
If you are unable to travel, they will arrange for the on-call doctor to visit you.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In an emergency you should call 999.