General Queries / Appointments 01382 221976

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Coil / Implant Clinic

We currently run a Coil Clinic at the practice on a Thursday afternoon with Dr Haines and Nurse Pam. If you are looking to have a coil / implant added or removed, please contact the practice and ask to be booked into the Coil Clinic.      

Missed Appointments

  
Unfortunately we have seen a sharp increase in patients not attending Face to Face appointments at the practice. At a time when GP and NHS services are under extreme pressure and patients have difficulty obtaining these valuable appointments due to the sheer volume of demand and lack of GP's - we find this incredibly disappointing. Please ensure that if you can no longer attend your appointment at the practice - you call us in advance. Patients who are in need of a same day appointment can be appointed and seen. Patients who repeatedly do not attend appointments  will be  sent warning letters and may even be removed from our practice

       

 

Flu Vaccination

Please note that any patient who is eligible for the flu vaccination can attend the drop in clinic at Wallacetown Health Centre, Monday to Friday between 08.45-17.30 in January. If you still require a vaccination, please attend Wallacetown Health Centre during these times.
If you have not received any correspondence regarding your invitation please call the National Team on 0800 0308013.  
They will be able to:
  1. Check your preferences for communication
  2. Ensure your information is up to date
  3. Arrange an appointment for the Vaccine.
Information is also available via https://www.nhstayside.scot.nhs.uk/YourHealthWellbeing/PROD_355361/index.htm

   

Letter to patients

Please take some time to read this letter from our Practice Manager and GP Partners. 
Letter to patients - June 2024

List closure

As of today (18th June 2024) the practice will not be in a position to accept any registrations for patients looking to join the practice. This decision will be reviewed in the near future and any updates will be posted accordingly. 

   

Medication for fear of flying  

Hillbank Health Centre does NOT prescribe sedatives for fear of flying. We appreciate that this is a change and that previously we have prescribed sedatives for a fear of flying when requested in the past. This new policy decision has been made by the GP Partners and is adhered to by all prescribers working in the practice. The reasons for this include:
1) It is NOT LICENCED for this use.
2) Diazepam is a sedative, which means it makes you sleepy and more relaxed. If there is an emergency during the flight it may impair your ability to concentrate, follow instructions and react to the situation. This could have serious safety consequences for you and those around you.
3) Sedative drugs can make you fall asleep, however when you do sleep it is an unnatural non-REM sleep. This means you won’t move around as much as during natural sleep. This can cause you to be at increased risk of developing a blood clot (DVT) in the leg or even the lung. Blood clots are very dangerous and can even prove fatal. This risk is even greater if your flight is longer than four hours.
4) Diazepam and similar drugs are illegal in several countries. They may be confiscated, or you may find yourself in trouble with the police.   
   
Alternative sources of support for your fear of flying: 

EasyJet PATH course  (Free)

Fear of flying courses from British Airways™ | Flying With Confidence (Free)

Tips For Nervous Flyers | Advice For Nervous Flyers | Virgin Atlantic (Some free)

    

    

     

       

Contact Details

Please ensure that you keep us up to date with any changes to your personal details. On many occasions we find that we are trying to contact a patient but their phone number is invalid or out of date. You can contact the surgery or fill out this online form -  Change Your Details

    

     

Medlink         Medlink

You may soon receive an email or SMS form us asking you to complete an online questionnaire through a service called "Medlink". This is completely genuine and will contain a link to pass on details to the surgery. For more information on Medlink - see our dedicated page here

     

   

Prescriptions

Patients are reminded that prescriptions take 2 working days to be processed by the practice. Please do not contact the practice before this time, as your prescription will not be completed any faster. Unfortunately, dealing with the volume of calls and enquiries about this will only take staff away from getting prescriptions done on time. 

          

     

Holiday Medication

If you require any additional medication for travelling, the practice requires 2 weeks notice of this to ensure all the medication is ready for you. We also require more information from you before we can issue more than the normal amount:

  • The patient is requested to send confirmation of travel plans.

  • Requests may be declined if:

    - Not enough notice is given

    - If there is a clinical concern regarding safety/compliance/instability

    - Clinical Capacity

  • A maximum of 4 weeks of any controlled drug will be issued

  • Where letters are required for customs, these will incur a charge

  • Exceptions may be made in exceptional circumstances (e.g. terminal illness) but this will require agreement from the Practice Clinical Team.

Results

For any test results, please call the surgery Monday to Friday from 11am to 5pm. 

   

    

Annual Monitoring Review

Patients who have a disease that requires annual monitoring are asked to contact the practice at the start of their birthday month an annual review. If you have:

  • Atrial Fibrillation
  • Asthma
  • Chronic Kidney Disease
  • Chronic Obstructive Pulmonary Disease (COPD)
  • Diabetes
  • Heart Failure
  • Ischemic Heart Disease (Coronary heart disease, angina, previous heart attack)
  • Peripheral Vascular Disease
  • Stroke Disease (cerebrovascular disease / TIA)

      

These conditions require frequent review. Please call or visit the practice to arrange your check-up on the month of your birthday with our clinicians. 

    
     

Prescriptions

Just another wee update regarding prescriptions. If you collect your prescription from the pharmacy - it can take up to 5-7 days. If you want to know if your prescription is at your pharmacy, check with them first as we cannot check if your prescription is ready to collect. We always advise to check with the pharmacy first before calling. 

      

     

Plea to patients

A plea to our patients:
Please do not shout or swear at any of our team. We are unfortunately seeing more behaviour that is unacceptable, and this will ultimately drive team members away and only make the service harder for us to deliver upon.
Demand for appointments has become significantly greater than capacity. We physically cannot provide appointments for thousands of patients each day.
Shouting/swearing at staff unfortunately does not get your prescription any quicker, does not create an appointment that doesn’t exist and does not speed up investigations/hospital appointments.
The increasing amount of abuse and frustration is causing members of staff to become upset and mentally drained. We are working as hard as we can with the staff available. Please remember that we at Hillbank and other practices in the country are doing all we can to help. No member of staff in any profession deserves to be targeted by daily abuse. Especially with how frequent it is becoming.
To the majority of the patients who continue to be understanding and supportive, we thank you for your kindness and appreciate your tolerance.
    
  

Prescriptions

prescription    

     

Patient Services

Just a reminder to patient's that Patient Services is available to all patients. Its an easy way to manage, order and check the progress for your repeat prescription. All you need to do is fill out a form and we will register you. You can register here - https://www.hillbankhealthcentre.co.uk/prescriptions_form.aspx

   

   

Prescriptions

We would just like to remind patient's that we do not take prescription request's over the phone unless this has been authorised by a GP. Also please check with your pharmacy before calling to enquire if your prescription has been sent. If you request your prescription to be sent to the pharmacy, please allow 4 working days for this to arrive. 

   

Facebook

We have created a Facebook page for our health centre so that we can provide up to date information and news. The website will still be updated alongside the Facebook page. You can visit it here

FAQ's

We have recently added a Frequently Asked Questions page to our website. We hope this can provide some information and answer some of your queries. It can be found by clicking here

SMS opt out

The practice is starting to update the way in which we contact patients regarding reminders and results. If you have a mobile number on file with ourselves we will start to send you an SMS (Text message) with any reminders that we need to inform you about and with any results from tests taken. If you would NOT like for this to happen and opt out, please get in touch with us and we will ensure that it is recorded.  

Patient Parking

Please note that we have 11 spaces designated for patient parking including 2 disabled spaces. Access is via Rosebank Street into Rosebank Mews. All patients and visitors to the health centre are therefore requested not to park in any area outside our designated spaces as these are areas owned by local residents and other businesses.  

The practice has commenced the introduce of SMS text appointment reminders direct to our patients mobile phones. Please ensure we hold your latest mobile phone number. If not please use the 'Contact Details' form on this website or contact the practice.

 

 

 

Information about the use of facebook and social media

The practice is aware that some patients may use Facebook and/or other Social Media platforms as a means of expressing their views regarding the surgery and the services provided.

Due to patient confidentiality, the practice is not in a position to respond to such 'Posts', nor able to clarify exactly what happened and the rationale for any clinical decisions.  Once a 'Post' has been put online, it is almost impossible to remove and defamation laws are equally applicable to Social Media.  Although we may not reply, we would be made aware of such 'Posts.'

We do however genuinely welcome and encourage the views of patients to enable us to improve the service which we delivery, however all feedback to the practice should be made via the appropriate mechanisms.

Whilst on the subject of 'Facebook'...

Our clinicians may sometimes receive 'Friends' requests online from patients.

Whilst 'Friend requests' are usually well-meant, the British Medical Association (BMA) advise that Clinician's should refuse 'Friend requests' from Current or Former Patients of the Practice, so please do not be offended that you request is declined.

Should you wish to discuss this matter or any other issue relating to practice services please contact the Practice Manager.

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Patient Notice:

The Practice will be CLOSED on Monday 5th May 2025 for the upcoming public holiday. For any urgent medical advice whilst we are closed, please call NHS 24 on 111. In an emergency, please call 999

Hillbank 2

    

  

Welcome to Hillbank Health Centre     logo

     

     

      

 We hope you will explore our website and the services we currently provide.

If you have received a text from the practice regarding your annual review and need to register for online services, the form can be found here

     

If you have received a text regarding a letter from the Practice Manager and GP Partners - click here to view the website version 

     

      

Hillbank Health Centre as you know it was opened in 1991 by the Lord Provost of Dundee but the original Hillbank Health Centre originated many years previously when Dr Gibson, Dr Troup, Dr Summers and Dr Yeaman formed a partnership and opened Skailbrae Surgery at 4 Dudhope Street, Dundee.

Since then Hillbank Health Centre has grown in size and the Howie Wing extension was opened in October 1995 to allow us more room to provide healthcare services. 

The Doctors, Nurses and Staff are committed to providing our patients with the most comprehensive and appropriate healthcare of the highest quality through our continued commitment to excellence in the delivery of our services. We are an approved GP Training Practice.

We hope that the information contained in this website will enable you to get the most out of the services we provide. This site contains details of the surgery times & services we offer, plus suggestions on how to deal with various minor medical conditions. We have a dedicated FAQ's page which can be found here

    

   

 

Info    info

    

   

   

       

 Right Care

    

      

                                             

          Useful Resources

Below are some useful links to explore:

Mental Health and Wellbeing

Pain Help and Advice - Video Information About Pain

Andys Man Club

Mental Health Support and Advice 

    

    

NHS OPEN

                                    

     

   

   

It should be noted that our Practice doctors have special interests in the following clinical areas:-

   

Dr J Clarkson  

Digestive & Bowel Problems, Diabetes, Rheumatoid Arthritis and Respiratory Medicine

        

Dr L Mathieson  

General Practice 

   

Dr S Haines  

Contraception, obstetrics  & palliative care

   

Dr J Cullen

Women's health and family planning

   

Dr E Marletta  

Women's health, sexual health, acute/emergency care, care of the elderly and paediatrics.

    

Dr S Samiappan 

     

With the co-operation of our patients the practice also provides training for medical students with full details advertised in the waiting room and main reception desk.

 

 

 

 

Opening Times

Opening Times

The surgery is open at the following times:

 

clock_hands

Monday

08:00 - 18:00

Tuesday

08:00 - 18:00

Wednesday

08:00 - 18:00

Thursday

08:00 - 18:00

Friday

08:00 - 18:00

Weekend

closed

 

Please be aware that as part of our practice continual assessment on how we deliver patient services and in order to accommodate the significant increase in demand being experienced with limited financial resources we advise that all administrative related tasks and  telephone calls enquiries received from patients regarding non urgent requests will only be dealt with between 9:30am and 4:30pm Monday to Friday

 

Practice Closure Information

                 

For our festive opening hours, please click the following link:    Festive Opening Hours

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In the event that patients require medical attention when the surgery is closed please contact NHS 24 on freephone number 111.

 

 

Contact Details

Hillbank Health Centre
1A Constitution Street
Dundee
DD3 6NF
(click for map)

General Queries / Appointments 01382 221976
District Nurses 01382 740189
Health Visitors 01382 443509
Out of Hours Freephone 111

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