Challenging Environment for Primary Care

In the past few years, general practice has faced very difficult financial circumstances due to the Department of Health withdrawing or reducing some of our funding streams and also due to inflationary pressures.

This factors have contributed to difficulty in our staff recruitment and retention.

Unfortunately this has led to a current shortage of staff and as a result we are having to take steps to ensure the continued function of all our systems

We  now switch our telephones to accepting urgent calls only between 12-2pm (instead of 1-2) and  5-6pm , to allow admin staff to carry out essential admin tasks

We will continue to offer urgent calls wed pm 1-6pm as usual.  

Our doctors will continue to offer the same number of appointments, but this change is needed due to the shortage in our admin team. This is necessary to ensure important administrative processes including prescription processing. We apologise for any inconvenience and are grateful for your continued support.

We would like to highlight our online booking system- for requesting a consultation or support- see below for more details.

YOU CAN NOW CONTACT US ONLINE VIA PATIENT SERVICES TO REQUEST A TELEPHONE OR FACE TO FACE CONSULTATION.

Online services are now available via www.patient-services.co.uk.

Check out the Services option in the Menu to find information on Self Referral Pathways

URGENT CONTACT  

WHEN WE ARE CLOSED

OUT OF HOURS  

Tel: 028 9079 6220

Out of hours calls are for urgent medical emergencies

Children's Symptom Checker

There is a useful symptom checker from the Belfast Trust designed to help Parents or Care givers decide what symptoms warrant urgent or routine action and what to monitor 

Welcome to South East Family Practice

A GP practice in Belfast, Northern Ireland.
We are located just off the knock carriageway, on Cregagh Road in East Belfast

NEW PATIENT REGISTRATIONS

Our practice list is open and we welcome new patients to the practice, if you live in our practice area.

Click here for more information on how to register with the practice

NEWS

You can now request a consultation with a GP or other clinician:

By telephoning the practice 

Our telephone lines are always particularly busy at Peak times, but we continue to take calls and provide appointments throughout each day.

By using our Online services via

  www.patient-services.co.uk

Please only contact us on a day where you are available to discuss or attend the doctor

TRIAGE

A senior clinician currently triages all requests for consultations to maximise our efficiency. 

Not every problem or query needs a Doctor. For example:

A request to discuss medicines may be triaged to practice pharmacist

A request to discuss Asthma may be triaged to the Asthma nurse practitioner

We will help to  signpost you to the most appropriate solution. 

When making a request whether online or telephone -please give as much information to the receptionist as possible

Please advise the best number to contact you, ideally a mobile so that we can also send text messages

Once your request has been triaged, we will contact you via telephone or via text message by either a receptionist or a clinician with further information

Please make sure, after making a request for a consultation, that you are available for contact.

ENHANCED GP SERVICES

 We offer a range of special enhanced GP services -For Example:

Minor surgery, Joint Injections, Coils & implants -Find out More

Click here for: Self Referral Options for Physiotherapy, Maternity care and GUM 

Click here for: Information on SEASONAL COVID & FLU VACCINES

The surgeries provide the highest quality healthcare to patients in the Belfast area. The doctors, nurses and all other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about the practice. We will keep it current with any developments or other details that we feel are relevant to you.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Online patient services are changing

Online services are now only available via www.patient-services.co.uk.

Triage System

Please note that clinical consultation requests are triaged by a senior clinician, to ensure we can manage appointment demand as efficiently as possible.

Opening Times