Crossin Higgins & McMullan Practice

USEFUL LINKS

Patient leaflets on self care

http://www.selfcareforum.org/fact-sheets/.

Information on the Northern Ireland Healthy Living Centre Alliance including self refer pain management

http://www.hlcalliance.org/

PRESCRIPTION REQUESTS

Prescriptions will not be ready for collection until 72 hours after ordering. To avoid disappointment allow this time.

TELEPHONE CALL BACK REQUESTS

All telephone requests to speak to a Doctor be requested between 8.30am and 10am each day.  For safety reasons we have a limited number of GP telephone call backs. The Receptionists will take your details and the GP will ring you back.  Please note that if you miss a call from the GP they will no longer be able to return your call and you will be required to ring the next day.

TEXT MESSAGING and EMAIL SERVICE.

The Practice is currently operating a text message and Email service for some of our clinics.  If you have a mobile number and an email address and would like to receive a text message or email reminder of your appointment please inform the receptionist of your mobile number and email address.

Important Notice to Our Patients

We would like to inform you that effective Sunday June 1st 2025 the Glen Road surgery telephone number will no longer be active.
For all correspondence with the Practice, please contact us at 02890 268080

Practice Private Care Policy 

Information for patients who are planning or have received private care outside the NHS. 

Private Care Policy

CHILDHOOD VACCINATIONS TABLE 

PATIENT NOTICE 

If you have hearing loss or deafness the Practice has a range of methods for you to contact the surgery.
1. Email
    Please email the Practice at prescriptions1.Z00061@gp.hscni.net with your queries.
2. Text messaging
    We can provide a two-way text messaging service for a GP to communicate with you.
3. The British Sign Language (BSL) online.
    This can be used when you attend the surgery. If possible please email us with your preferred options to record in your notes.

YOU DO NOT NEED TO SEE A GP 

PLEASE ATTEND YOUR LOCAL PHARMACY

FOR FREE CONFIDENTIAL ADVICE AND TREATMENT FOR:

Acne

Groin infection

Oral thrush

Athletes foot

Threadworms

Scabies

Diarrhoea

Vaginal thrush

Verrucae

Haemorrhoids

Earwax

Headlice

Mouth ulcers

Practice Update 

We are currently experiencing a high volume of telephone calls. Please be assured that our staff are working as efficiently as they can. It may take longer than usual to get through to the Surgery. Please be patient.

There are occasions due to the high volume of telephone calls there may be a delay with dealing with your queries promptly and your patience and understanding is appreciated.

In view of this it may help to know the following:

1. For a GP telephone call back please telephone the surgery between 8.30am – 10.00am.A face-to-face appointment can only be booked by a GP as we are not able to offer advanced booking for routine appointments currently.
2. Telephone after 2.00pm if you need any of the following:
   • Appointment with the Practice Nurse for bloods /BP/ Smear/ Asthma review/ COPD review/ Diabetic review/ Warfarin
   • Results of blood tests or investigations
   • Repeat sick lines
   • Other queries

Practice Update 

1. Triage Line

   Our triage line is available for urgent queries. Our staff will take details or send you a text questionnaire with your consent. Please answer these questions openly and honestly. Please respect that the GPs have directed staff to ask these questions and need the information to help you. Triage is opened from 8.30am - 10am. If you ring after this time and it is not an medical emergency, our team will advise you to ring the next day. In some circumstances the GP may feel its best that you do attend the surgery and may direct you to do so. Please be assured that we are trying to make the surgery as safe as possible for the small number of patients that are asked to come up to the see the GP. 

2. Routine phone call

   Our team have a limited amount of daily routine phone calls. These are booked on a first come, first served basis. Again, our team will ask you various questions that the GPs have asked them too. Please answer open and honestly. Please do not refuse to answer as we need this information. Someone from the team will call you back throughout that day. 

PLEASE NOTE THAT OUR PRACTICE HAS A ZERO TOLERANCE ABUSE POLICY.

Our staff are working exceptionally hard during these difficult times to provide a safe service. Abuse of any kind, either verbal or physical to our staff will not be tolerated by the practice.

WE APPRECIATE YOUR CO-OPERATION DURING THIS TIME. WE HOPE THAT EVERYONE UNDERSTANDS WE ARE TRYING TO PROVIDE A SERVICE WHICH IS AS SAFE AS POSSIBLE FOR EVERYONE.

Our whole highly skilled team are working together to try and do the best job that they can. Our pharmacy team, office team, GP team and nursing team are all helping each other so you may get a phone call from the staff member who can best deal with your query. We ask patients to please wear a mask where possible when visiting our premises. 

PLEASE MAKE SURE YOUR CONTACT DETAILS ARE UP TO DATE WITH THE PRACTICE

Better days Pain Support Programme 

The Practice will continue to see patients specifically given appointments by the GPs

If you telephone the Practice you will be offered a telephone call back from the GP. The GP will triage your call and where needed provide a prescription or immediately necessary treatment.  You will be asked to nominate a Pharmacy of your choice where your prescription will be sent for collection.

Click Here for Self Certificate of sickness

Dr Crossin & Higgins Practice

The doctors and nurses take pride in offering the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

Our Mission Statement is to provide a caring patient-centred service, combining health care and health promotion   

When We Are Closed

The local out of hours provider NORTH AND WEST BELFAST URGENT CARE looks after the urgent needs of patients from 6.00pm – 8.30am weekdays, 24 hours at weekends and Bank holidays.

To access this service please telephone 028 90744447.

The on call doctor will either give you advice by telephone or arrange to see you at the out of hours centre or if appropriate visit you at home.

This service is for EMERGENCIES only or if your problem cannot wait until the next normal surgery. The Practice recommends all patients should register with a dentist for their dental care.

NHS Direct

In the case of urgent need when the practice is closed you can view the NHS Direct website for minor illnesss advice/ 

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.