Bank Holidays 

The surgery will be CLOSED

2024

Monday 6 May
Monday 29 May
Friday 12 and Monday 15 July
Monday 26 August
Tuesday 24 December (Half-Day)
Wednesday 25 and Thursday 26 December
Tuesday 31 December (Half-Day)

IN CASE OF A MEDICAL EMERGENCY PLEASE PHONE THE OUT OF HOURS SERVICE ON 

GP out of hours Services

North and west Belfast : (028)90 744447

South and East Belfast : (028)92 602204

North Down & Ards areas: (028) 9182 2344

Down & Lisburn areas:  (028) 9260 2204 

ANY PATIENTS REQUIRING REPEAT PRESCRIPTIONS OVER THESE BANK HOLIDAY PERIODS WILL NEED TO MAKE SURE THEY HAVE ORDERED AND COLLECTED THESE PRESCRIPTIONS IN ADVANCE.

GP OUT OF HOURS IS NOT A ROUTINE SERVICE FOR REPEAT PRESCRIPTIONS AND REPEAT PRESCRIPTIONS WILL ONLY BE ISSUED BY OUT OF HOURS PROVIDERS IN AN EMERGENCY.

Practice Training

The Practice will close one afternoon per month for staff training

This will be the 3rd Monday of each month (excluding July & August)

Please see Opening Times - Practice Training for more details

Welcome to Springfield Road Surgery

Welcome to our practice, which operates from two sites, Springfield Road Surgery (Main site) and Riverdale Surgery (Branch site). We hope this website will give you useful information of the services we offer.

Our patients care is our highest priority, and our website is here to make it easy for you to access the information you need.

You can access bespoke practice information such as opening hours, how to register and register to order repeat prescriptions online. There is also a wealth of information on our pages covering a wide range of health issues and links to relevant medical organisations.

We are currently experiencing a high volume of calls, please be assured that our staff our working as efficiently as possible. Thank you for understanding.

PRACTICE UPDATE

We do not offer pre-bookable routine GP appointments and instead there are other ways in which you can reach your GP and please be aware that the GP may request that you visit the practice after speaking to them on the phone.

All GP consultations will be telephone first, and a clinician may invite you to attend the surgery if required. GP Consultations can be requested from 8.30am each weekday morning and we will be unable to offer further appointments once a safe working capacity has been reached for that day. Please phone your nearest geographical surgery (e.g. Riverdale for people living in BT11 and the general south-westerly direction; and Springfield Road for BT12 and general north-easterly direction) this is to balance the workload on our staff. Our reception team are trained to ask you a number of questions, please answer these openly and honestly and respect that the GPs have trained and directed our staff to ask these questions and need the information to help you. Someone from the team will call you back throughout the day. 

Emergency Triage Telephone Line
Our emergency triage telephone line is available for urgent medical queries only. Again, our team will ask you a number of questions as directed by our the GPs. Please answer openly, honestly and do not refuse as we need this information. If our call lists are full, and your query is not a medical emergency, our team will advise you to ring the next working day or may offer the services of other members of clinical staff such as Physiotherapists, Social Workers, Mental Health Practitioners or Pharmacists.

Who can my call be directed to?
Both Riverdale and Springfield Road Surgery's have access to Primary Care Multi-Disciplinary Teams (MDTs); these include First Contact Physiotherapists, GP Social Workers and Mental Health Practitioners. These members of the practice team provide enhance access to health and social care services within the Surgery. Patients can book appointments directly with these team members or you may be directed to their care from your GP.

We would ask to balance the workload and to let us deal with patients as promptly that you phone the surgery which is local to you. Staff will advise patients which surgery is closest at any appropriate time on calls.

SAMPLES
Both Riverdale and Springfield Road Surgery's, from Monday 7 October 2024, no longer accept samples handed into the Surgery reception after 1pm. This is due to the Royal Victoria Hospital Laboratory pick up schedule and the amount of samples that are unable to be picked up and therefore not processed within the appropriate time frame. 

Please note some non-GMS services, such as letter requests from the GP may incur a fee.

Springfield Road and Riverdale Surgeries have a ZERO TOLERANCE abuse policy. Our staff are working exceptionally hard during this difficult period to provide a safe service. Abuse of any kind, either verbal or physical to our staff will not be tolerated by the practice.

PRIVATE REFERRALS & TREATMENT

An increasing number of patients are requesting private referrals due to the large waiting lists to be seen in NHS Secondary Care Services.

We feel it is important that patients understand the implications of seeking treatment outside of the NHS and Northern Ireland, and would ask you to follow this link which outlines care when this is sought privately. 

*FOR REPEAT PRESCRIPTIONS -PLEASE GIVE 2 WORKING DAYS NOTICE*

ENSURE YOU PROVIDE DETAILS OF YOUR NOMINATED PHARMACY

ASK RECEPTION ABOUT ORDERING YOUR PRESCRIPTIONS ONLINE

FACE COVERINGS

The use of face coverings/masks is highly recommended when attending the Practice, to help vulnerable patients and our staff.

The reception team have been asked to ensure that all patients attending the surgery wear a face covering at all times when inside the surgery building. This same obligation applies to staff when they come into contact with you in close proximity. If you have forgotten a face covering, a receptionist will offer one to you.

ACCESSIBILITY

DO YOU NEED HELP COMMUNICATING?

The Surgery is committed to being accessible to all patients, including those who have hearing impairments or where English is not their first language. To find out how we can assist you, please click here to our accessibility section.

DOMESTIC VIOLENCE SUPPORT

The practice works with Belfast Women's Aid and is supported by an IRIS Advocate Educator. Please ask for any details at reception or see here.

AccuRx TEXTING SERVICE

For your convenience we now use AccuRx, a secure text service, to contact our patients.

The message is sent directly from a member of the Springfield/Riverdale Surgery to the mobile number held on your record individual medical record.  This provides instant communication from the clinical team to our patients.  A copy of this text is automatically retained on you notes.

Springfield or Riverdale Surgery will always appear at the bottom of the message. You will not be able to reply to these messages unless explicitly instructed to do so.

Please help us to help you by keeping your number up to date. 

FOR MEDICAL EMERGENCIES - CONTACT Out-of-Hours

Monday to Friday 1.00 - 2.00pm (Lunchtime)
Contact 07514 650507

Wednesday Afternoon 1.00 - 6.00pm
Contact 07514 650507

From 6.00pm until 8.30am/Weekends/Bank Holidays

North and West Belfast
Contact 028 9074 4447

South and East Belfast
Contact 028 9079 6220

Lisburn Area
Contact 028 9260 2204

LINKS

UPDATE YOUR PERSONAL DETAILS or ORDER REPLACEMENT MEDICAL CARD

NI DIRECT HEALTH SERVICES GUIDELINES

PRACTICE LEAFLET

OPENING HOURS

The surgery is open at the following times:

We do not offer pre-bookable routine GP appointments and instead there are other ways in which you can reach your GP and please be aware that the GP may request that you visit the practice after speaking to them on the phone.

Routine GP Phone Calls
Our team have a safe working number of daily routine phone calls. These are booked on a first come, first served basis between 8.30-10.00am; please note this call list can fill up prior to the 10.00am deadline. Our team are trained to ask you various questions, please answer these openly and honestly and respect that the GPs have directed our staff to ask these questions and need the information to help you. Someone from the team will call you back throughout the day.  

Emergency Triage Telephone Line
Our emergency triage telephone line is available for urgent medical queries only. Again, our team will ask you various questions that the GPs have asked them too. Please answer openly, honestly and do not refuse as we need this information. If our call lists are full, and your query is not a medical emergency, our team will advise you to ring the next working day or may offer the services of other members of clinical staff such as Physiotherapists, Social Workers, Mental Health Practitioners or Pharmacists.

Nurse Appointments
We are still running scheduled nurse led clinics  so please ring our team to arrange one of these appointments if directed to. If a hospital has asked you to arrange a blood test at the GP surgery, please ring and explain this to the team who can help facilitate (please note that we need the hospital labels to do). If you would like to organise a routine blood test, please ring and discuss with a GP.  Our nursing team are also currently carrying out many chronic disease reviews, smear and vaccinations.

TRAINING AFTERNOONS

We are closed the third Monday afternoon of every month (except July and August) due to staff training.

Please see list of training dates below:

Monday 16 June 2025
Monday 15 September 2025
Monday 20 October 2025
Monday 17 November 2025
Monday 15 December 2025

Please note above surgery times are open to change, please check with reception.

If you need a doctor urgently during these Monday afternoons - Please contact 07514 650507

LOCALITY TRAINING

We will be closed for afternoon (1.00pm-6.00pm) locality training on the following dates:

Thursday 12 June 2025

If you need a doctor urgently during the above mentioned closures - Please contact 07514 650507