Laganview Medical Practice

Telephone: 028 92 603133

News

Out of Hours - call Lagandoc on 028 9260 2204

Lagandoc the local out of hours provider looks after the urgent needs of patients from 6.00pm to 8.30am weekdays, 24 hours at weekends and Bank Holidays. To access this service please telephone

Home Visits - Please telephone 028 9260 3133 before 10.30am (if possible)

Telephone Consultations - Can be booked by phoning from 8.30am, Monday to Friday. A limited number of calls can be booked until we reach a safe capacity for each day.

24 Hour Repeat Presciption Line

You can order your repeat presciptions 24 hours a day, 7 days a week on our repeat prescribing line 028 92 626451. Please allow 48hrs before calling to collect your prescriptions.

Repeat Prescriptions

Please use our 24 hours repeat prescription telephone line, this will ease our telephone lines for patients who are requesting a telephone consultation from a GP. But if you have a query or need to speak to a receptionist please regarding your medication please telephone between 10.00am and 5.00pm, Monday - Friday.

Its important to allow 2 full working days before calling at your nominated chemist to collect your prescription.

We would like also to request that patients try to work with us in ordering all their items that they require at the same time, if you have medications which are running out at different times during the month, then please advise a receptionists of this, when you are ordering the next time. Our Practice Pharmacist can assist in this matter.

Due to an ever increasing number of contacts with the practice, we feel that this would be a worthwhile exercise to try and reduce the number of times you have to contact the Practice to request your repeat medications.

We are trying to streamline and improve the service we provide for our patients, but we need your assistance in this matter.

Dementia Navigators

Have you..... Received a diagnosis of dementia?

Are you supporting someone with dementia?

Unsure where to turn for support?

LET A NAVIGATOR HELP YOU. Contact Barbara Canning, Lisburn Health Centre. Telephone 028 501325 (Working all day Monday, Tuesday and Wednesday mornings).

On-line Survey. We would appreciate your feedback on our Patient Experience Survey, which can be accessed by clicking on the icon at the end of the home page.

Home

Welcome to Laganview Medical Practice Online.

We take pride in offering a high quality service that is friendly, prompt and comprehensive. Please take a look around the website for further information about the Practice and the wide range of services that we offer. You will also find other health-related information and links that we hope will be useful.

Through this website we hope to improve our services to all of our patients and enable you to find the information required at the click of a mouse. You can order repeat prescriptions online, download registration forms, cancel existing appointments, change the contact details we hold for you and much more.

IMPORTANT INFORMATION

ALL FLU/COVID CLINICS WILL BE HELD HERE IN THE SURGERY, ON LEVEL 2, LISBURN PCCC going forward.

For urgent medical problems when the practice is closed please contact Lagandoc GP Out of Hours Service on 028 9260 2204.

FOR EMERGENCIES - DIAL 999 such as stroke, heart attack, loss of consciousness, serious head injury, breathing difficulty, severe bleeding or major trauma.

If a child needs urgent medical attention check NHS Symptom Checker or attend nearest Emergency Department.

EMERGENCY CARE SERVICES

LAGAN VALLEY HOSPITAL, LISBURN

The South Eastern Trust runs a 'Phone First' Service at the Lagan Valley Hospital Emergency Department. Telephone: 028 9260 4643

Belfast Hospitals also operate a 'Phone First' Service from 9 January 2024 as follows:-

Royal Victoria Hospital and the Mater - Telephone 028 8615 9444

Ulster Hospital, Dundonald - Telephone 028 9151 0110

These operate 8.00am - 6.00pm Monday to Friday. Patients who require care outside these hours should attend the Emergency Department or call the GP Out-of-Hours service. (Please check SEHSCT Website or facebook page to confirm opening hours during Bank Holidays).

PATIENTS CAN ALSO STILL SELF-PRESENT WITHOUT PHONING FIRST.

Bank Holiday Practice Closures 2025

Monday 21 April

Tuesday 22 April

Monday 5 May

Monday 26 May

Monday 14 July

This Practice will be closed on Wednesday 21 May 2025 from 1pm for GP & Staff Training.

For urgent medical problems during this time, please ring Lagandoc on 028 9260 2204.

Please ensure your repeat prescriptions are ordered and dispensed by your pharmacy in good time to avoid running out while the surgery and pharmacy are closed over the holidays.

Patients attending surgery

A face to face appointment will normally be arranged after a telephone consultation with one of the Doctors.

If you are attending an appointment with the Practice Nurse, please wear clothing that will enable quick access to your arm so that she can conduct your vaccination, bloods or BP check quickly and efficiently.

It is vitally important if you are unable to attend an appointment that you contact reception as soon as possible to re-schedule, this will ensure that we use all appointments that are available.

Tests carried out at Hospitals/Private Clinics

Following advice from the British Medical Association we would like to advise the Patients of Laganview Medical Practice that our GPs do NOT access ECR or Encompass for any third party results. It is the responsibility of the Clinician requesting the test to follow up with any results or forward these results via the correct channel. We receive and process electronic and paper post every day in practice. These documents are the COMPLETED report sent to us from hospital department, private clinics and all areas of healthcare settings. Please DO NOT ask our staff to request that a GP "look up" results of tests they have not requested. This is not safe practice. Any queries relating to this should be directed back to the Clinician or body that ordered the test.

Repeat Prescriptions

If you require a repeat prescription, please use our 24 hour repeat prescription line (028 92626451) and ensure you provide the name of your preferred chemist along with your name, date of birth, telephone contact number and the medication you wish to order.

Repeat Prescriptions can also be ordered on-line, BUT you must initially register to use this facility by contacting reception staff on 028 92 603133.

To order Repeat Prescription items please login here:

Order Your Repeat Prescription Online

Please do not collect prescriptions at Reception unless directed by one of the GP's, all prescriptions will go to your nominated chemist.

Requests for Letters/Reports

Demand for letters, reports and other non-contractual work has increased recently. Due to the extra pressure this puts on the administration and clinical staff the practice will be more consistent with applying a charge for this service. Letters will start at £15 but the charge will depend on work and time involved. This will not affect Subject Access Requests which are free under GDPR, *a charge for these SAR's will be applied if duplicate or excessive requests*.

General Data Protection Regulations (GDPR)

Our Privacy Notice explains why our Practice collects information about you, how we keep it safe and confidential and how that information may be used. Our Privacy Notice can been seen here Practice Privacy Notice.

Disabled Access

The LPCCC is located on the Lagan Valley Hospital site and has a large multi-storey car park to the rear of the site. Please follow the one way system and signage in place. Parking for blue badge holders is located on the lower ground floor as you drive into the car park and access to the building is by lift/stairs located on this level. Please note there is no blue badge parking at the front of the LPCCC. There is a drop off point only at the front of the main entrance to the LPCCC building and parking is only permitted for the purpose of drop off. Car parking restrictions are in place and parking in unauthorised areas or staying longer than the allocated time may result in a parking fine being issued by the security company.

Employee's Statement of Sickness

If you are an employee and have been off sick for 4 days or more in a row and need to claim Statutory Sick Pay from your employer use form SC form, which is available at the link below:

https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2